IT Officer NGO Jobs – Welthungerhilfe (WHH)

Job Title:   IT Officer   

Organisation: Welthungerhilfe (WHH)

Duty Station:  Welthungerhilfe Country Office. 50% Kampala & 50% field project offices, Uganda


About US:

Welthungerhilfe (WHH), founded in 1962, is today one of the biggest non-governmental aid and development agencies in Germany. The objective of the program in Uganda is to improve livelihoods of the most vulnerable population in rural areas through interventions that increase their Food and Nutrition Security, improve sustainable access to WASH services and support the employability of the youth through vocational and life skills training. We understand that livelihoods of the rural population in Uganda have improved in a sustainable way when people are able to meet their basic food needs, have access to clean drinking water and safe sanitation, live in a healthy environment and take up opportunities to earn and diversify a decent income.


As a politically and confessionally independent organization, our value-oriented actions are always based on ethical principles and all our work is led by six core values: Accountability, Courage, Respect, Transparency, Commitment and Curiosity. If you want to become part of our global mission to end hunger around the world, we look forward to receiving your application as:


Position: IT Officer, Location: Welthungerhilfe Country Office. 50% Kampala & 50% field project offices.


Job Summary:  The IT Officer will ensure the functioning and security of the Country programme’s information technology components and systems.


Key Duties and Responsibilities:

Maintain the Country Programme’s  hardware and software

  • Ensure the functioning of all hardware (laptops, scanners, copiers, servers, desktop computers) in accordance with Welthungerhilfe standards
  • Monitor and maintain printers, digital cameras, scanners and other hardware components through basic repairs and maintenance
  • Ensure smooth running and up to date versions of software packages used at Welthungerhilfe office
  • Test new or upgraded software systems and support the rollout
  • Support hardware inventory taking
  • Solve hard and software related problems
  • Ensure that all Warranty cards are kept in Separate file and that all Equipment’s are tagged properly.
  • Ensure an emergency deputy service in case of absence
  • In cooperation with the logistician, arrange for and follow up on external maintenance services
  • Overseeing contractors when professional repairs are necessary on office premises or externally.
  • Support in new staff induction, advise and train staff in IT related topics.
  • Recommend the purchase of new and upgrade of existing hardware/software components and systems
  • Manage the installation and security of information technology components and systems
  • Manage the overall administration of the IT system
  • Resolve daily IT issues through a series of actions, TeamViewer, phone call or even or face-to-face
  • Install and maintain a local area network (LAN)
  • Document installation and settings on the server and on each computer
  • Support the process of account creation and deactivation
  • Establish proper back-up systems and ensure system security
  • Periodically update anti-virus software


Work Conditions: This position is based in Kampala but with frequent travel to Welthungerhilfe Field Project Offices

Qualifications, Skills and Experience:

  • The applicant must hold a first degree in Information and Technology or related field area.
  • At least four years of experience in similar position with an INGO/NGO Organization preferably
  • Very good knowledge of the Windows operating system (Windows 7, Windows 10 & Windows Server) and of Microsoft Office 2010 and 2016 & Linux systems
  • Good knowledge & work on experience of IT equipment, software and maintenance
  • Good System admin, analytical & troubleshooting skills.
  • Able to network connect computers and peripherals and share resources (printers and files)
  • Good knowledge of system security and network security
  • Good knowledge & work on experience of wireless and network technologies
  • Good understanding of data back-up strategies


Required Skills & Competencies

  • Excellent Organization skills, self-motivated, proactive and able to accomplish set deadlines
  • Good analytical and reporting skills
  • Ability to work under minimum supervision.
  • Demonstrate team spirit & high integrity.
  • Able to work in multi-cultured environment
  • A good command of both spoken and written English is necessary
  • Flexible and willing to work upcountry and outside normal office hours
  • Sensitive to personal and organizational security policies
  • Good interpersonal and communication skills
  • Excellent skills in communications, knowledge transfer and training
  • Flexible and patient and ability to cope with high workload.


How to Apply:

All qualified and interested applicants should submit their applications with a detailed CV contact details including telephone numbers of reference persons (max. 3 pages) and a one page motivation letter by email to not later than August 11, 2022. Files should be submitted in single email with standard file types like MS Word(.doc) and Adobe Acrobat (.pdf) and should not exceed 2MB.


Please indicate the position for which you are applying for in the subject line of your E-mail. Kindly note that only shortlisted applicants will be contacted. Welthungerhilfe is an equal opportunity employer; qualified female candidates and People with Disabilities (PWDs) are strongly encouraged to apply.


Job applicant’s privacy notice: All the information you provide during the process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary. We will not share any of the information you provide during the recruitment process with any third parties outside of this purpose.


Deadline: 11th August 2022


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