Systems Administrator Jobs – Mukwano Group 

Job Title: Systems Administrator

Organisation: Mukwano Group

Duty Station:  Kampala, Uganda

Reports to:  Head IT

Job Ref.No. MIUL/SA


About US:

The Mukwano Group of Companies is the leading manufacturer of Fast Moving Consumer Goods (FMCG) in the Great Lakes region, producing a wide range of market leader brands in soaps, edible cooking oils and fats, detergents, beverages, personal care products and plastics


Key Duties and Responsibilities:

  • Drive adoption of Office 365 services as appropriate,
  • Manage and monitor Office 365 services and desktop support
  • Formulate and create Office 365 SharePoint sites for domain users and external client access
  • Administer and support Office 365 Azure and Exchange policies ,Maintain system security
  • Assist migration of data into the Office 365 cloud platform and Office 365 SharePoint,
  • Troubleshoot and resolve issues with user access to cloud services
  • Assist creation of policies around use of Office 365 services and provide support
  • Provide AV conferencing, Teleconferencing, (Microsoft Teams, Zoom etc.) technical assistance
  • Administer and support system backup and disaster recovery processes,
  • Train and educate end-users to adopt O365 capabilities and collaboration tools (One Drive, OneNote, Outlook, SharePoint, Teams etc)
  • Coordinate with vendors and resource engineers and ensure effective running of data center infrastructure
  • Maintain standards of service levels, ensure response within timeframe and manage all services
  • Level 2 support for hardware and Desktop application calls (Directors call on top priority)
  • Level 2 onsite/remote support at all sites
  • Capable to understand and handle legacy systems (Windows Server, VM Ware, SAN, Firewall, Routers & Switches etc.,)
  • Any other task as may be assigned by the IT Head

Qualifications, Skills and Experience:

  • The ideal applicant must hold a Bachelor’s Degree in Information Technology
  • At least three to five years of relevant work experience
  • A minimum of one year of related experience managing users in Office 365/Exchange Online/Active Directory,
  • With Progressive experience in a technical help desk or a customer service environment
  • Office 365 administration experience (Exchange, SharePoint, Teams, Power automate Power Apps, and Power BI)
  • Microsoft 365 Certified
  • Enterprise Administrator Expert is a plus
  • Ability to work independently in carrying out assignments to completion
  • Effective Verbal and written,
  • Knowledge of Windows operating systems, VMware, Cloud computing, and Networking
  • Strong troubleshooting skills are a must as many of the issues encountered tend to be unique in nature
  • Strong interpersonal/communication skills with the ability to articulate advanced technical and non-technical concepts to various levels of personnel
  • The ability to work with limited supervision and excellent project management skills
  • At times our staff are required to manage multiple projects simultaneously, therefore the ability to successfully multitask is a must
  • Strong analytical skills with the ability to prioritize and solve the problem
  • Industrial automation exposure/experience will be an added advantage


How to Apply:

All those interested in working with Mukwano Group should send their applications online at the link below.


Click Here


Deadline: 20th May 2022


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