Several No Experience Debt Collections Officer Job Opportunities – Vision Fund Uganda Limited (VFU)

Job Title: Debt Collections Officer (Several Jobs)

Organisation: Vision Fund Uganda Limited (VFU)

Duty Station:  Kampala, Uganda

Reports to: Debt Collections Manager


About US:

Vision Fund Uganda Limited (VFU) is a Microfinance institution and an affiliate of World Vision Uganda (WVU), a child-focused Christian Organization that believes in brighter futures for children, empowering families to create incomes and jobs by Unlocking economic potential for communities to thrive. VisionFund Uganda is also part of the bigger network of VisionFund International (VFI), with MFI’s in 28 Countries worldwide.


Key Duties and Responsibilities:

  • Ensure a quality loan portfolio for VFU
  • Ensure prompt collections on written off portfolio in the assigned VFU’s branches
  • Ensure that loan loss provision is kept below acceptable margin in the branches assigned
  • Collect and coordinated asset disposals from debtors
  • Keep track of documentation of all actions taken to collect from bad debts
  • Coordinate and monitor activities of external debt collectors in liaison with branch managers
  • Advise the debt collections Manager on suitable strategies of bad debt collection
  • Work hand in hand with credit officers for timely collections on loans disbursed.
  • Supervise the implementation of the Delinquency escalation procedures at the assigned branches.
  • Prepare monthly reports showing the progress on loan appraisal, monitoring and recovery processes, clearing showing areas that require improvement.
  • Perform an investigative role on bad loans and report the findings


Major Responsibilities: (please define in output format – 1-10 things of what you expect to see as a result of this position)

Key responsibilities and weighting (adds to 100%) & Key tasks & outputs

Ensure Prompt collections from loans above 90 days (40%)

  • Maintain loan provisioning under acceptable margins.
  • Review daily reports on loans due for collections above 90 days
  • and promptly recover all due amounts.
  • Make monthly reports on irregularities discovered in the field with
  • time bound action points
  • Update register for confiscated assets and actioned report of the
  • proceeds

Ensure complete and adequate documentation for all collections processes (5%)

  • Completeness of all loan transferred to debt collections unit showing track of steps taken to collect funds outstanding.

Collect from all written off loans. Maintain the written off ratio below 3%quality of the loan portfolio of VFU within the zone/ region (50%)

  • Average written off ratio should be kept under 1.5% in the branches assigned.
  • Closely monitor delinquent loans and ensure that they don’t cross to 180 days

Maintain a good rapport between delinquent customers and management (5%)

  • Zero customer complaints regarding communication and the process for recovery.
  • Good customer relationship management for delinquent customers


Working Environment / Conditions:

  • Field based job (85% in the field and 15% in office)


Qualifications, Skills and Experience:

  • Must be a committed Christian, able to stand above denominational diversities
  • Must have a riding skills with a valid riding permit
  • Able to uphold VFU core values at all times


How to Apply:

All suitably qualified and interested candidates please Send your resume and academic qualifications to


Deadline: 24th May 2022


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