Several No Experience Customer Service Officer Job Opportunities – United Bank for Africa (UBA)

Job Title: Customer Service Officer (Several No Experience Job Opportunities)

Organisation: United Bank for Africa (UBA)

Duty Station:  Kampala, Uganda


About US:

United Bank for Africa (UBA) is one of Africa’s leading financial institutions, with operations in twenty (20) countries and three (3) global financial centers: London, Paris and New York. UBA has evolved into a Pan-African, provider of banking and related financial services through diverse channels globally. United Bank for Africa Uganda represents UBA’s pioneer country activities in the East and Southern African sub-region. With a growing network of branches and ATMs across the country, the bank continues to expand the retail and commercial playing field in Uganda by delivering unique financial products and solutions.


Job Summary:  To establish and maintain contact/relationships with new and existing customers on routine account management activities, bank’s products and services.


Key Duties and Responsibilities:

  • Provide effective and timely service to customers at all customer service units by demonstrating a customer friendly disposition at all times as per customer service Charter/Turn Around Time /Service Level Agreements and Standards.
  • Review account opening documents and ensure timely opening of the accounts on the system for all requests with the required documents or with the appropriate deferrals.
  • Prepare and submit both internal and external reports to relevant stakeholders as required from time to time.
  • Accurately and timely; process standing instructions, customers’ Cheque and card requests and ascertain ultimate delivery of cheques and cards to the customer
  • Respond to authorized/approved customers’ statements request by printing off-cycle customer statements, ensuring that charges are taken and in line with customer statement issuance guidelines
  • Accounts management and reactivation.
  • Cross sell bank products to potential customers in the event of Accounts Management and re-activation as well recommending potential customers to the Business Team.
  • Maintain up-to-date registers for customers’ transactions and instructions as required in line with existing policies and procedures.
  • Adhere to all Bank internal and regulatory controls including those over customer records for zero fraud tolerance/error rates

Qualifications, Skills and Experience:

  • The ideal applicant must hold a degree from a recognized university (First and Second class honors) from a reputable University.
  • Prior experience is useful but not compulsory.
  • Excellent customer service orientation.
  • Smart appearance.
  • High level of integrity.
  • Good communication skills.
  • Selling skills.
  • Basic product knowledge.
  • Paying attention to details.
  • Good Interpersonal Skills.
  • Fast and error free processing.
  • Problem solving abilities.


How to Apply:

All suitably qualified and interested candidates please send your CV, application letter and copies of academic certificates to addressed to;


Head Human Capital Management

United Bank for Africa,

Plot 2, Jinja Road,

P.O Box 7396,

Kampala, Uganda.


Deadline: Wednesday 25th May 2022


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