Fresher Billing Administrator Job Opportunities – MTN Uganda

Job Title:   Billing Administrator (Fresher Jobs)

Organisation: MTN Uganda Limited

Duty Station:  Kampala, Uganda

Reports to: Supervisor – Billing


About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.


Job Summary:  The Billing Administrator will proactively work with tools and policies in order to prevent/mitigate potential revenue loss in MTN UGANDA’S postpaid client base.


Key Duties and Responsibilities:

  • Ensure accurate billing of all Post-Paid Customers
  • Accurate billing and timely delivery of bills for all Post-Paid Customers
  • Customer Engagement through Multi channels (Email, Phone calls, visits, etc)
  • Timely Resolution of Customer billing disputes, queries and inquires
  • Update and manage Customer billing profiles on the billing system
  • Develop, populate, and analyze management reports periodically
  • Manage Service Level Agreements with Internal and External stakeholder


Qualifications, Skills and Experience:

  • The applicant for the MTN Uganda Billing Administrator job must hold a Bachelor’s degree in any business discipline
  • Two to three years’ experience in a busy customer environment with proficiency in both verbal and written communication
  • Excellent Customer management skills, self-motivated with good planning and organization skills
  • A good team player, excellent interpersonal skills and is analytical


How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online


Click Here


Deadline: 11th May 2022 at 5:00 pm


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