Fresher IT Support Officer Job Opportunities – Watoto Child Care Ministries

Job Title:   IT Support Officer (Fresher Job Opportunities)

Organisation: Watoto Child Care Ministries

Duty Station:  Watoto Downtown, Uganda


About US:

Watoto Church Ministries and Community Care has experienced exponential growth in the past couple of years composed of multiple Celebration Centres (Campuses) and diverse Community care initiatives that include; Child Care, Community and Neighbourhood, Education and FM Radio amongst others. In all of this, Watoto remains a local church, committed to celebrating Christ and caring for community.


Job Summary:  The IT Support Officer will provide support in the management and maintenance of the ICT systems for Watoto Ministries.


Key Duties and Responsibilities:

  • To contribute to the development of standard operating procedures and forms for ICT and ensure that they are consistently applied.
  • To provide support in the design of an effective ICT for the Ministry following trends in the industry.
  • To ensure compliance and adherence to ICT policies and procedures.
  • To carry out maintenance of the systems infrastructure for the group and maintenance for end-user devices.
  • To execute the operational plans for the ICT systems and manage inventory of all assets.
  • To ensure user access to applications and systems and resolve network failures in a timely manner.
  • To provide first level support to users for IT related problems, record all incidents and follow them up to resolution.
  • To review applications in conjunction with users to determine enhancements or new systems.
  • To monitor the services provided by external suppliers to ensure that high levels of service are received and maintained as per agreed standards.
  • To manage the formalized training program for all users with the aim of raising skills standards and awareness in the use of ICT applications.
  • To prepare periodic reports in line with the organization’s reporting guidelines to management.

Qualifications, Skills and Experience:

  • The applicant for the role should hold at least a Bachelor’s degree in ICT, or Computer Science
  • At least two years’ working experience in a reputable organisation.
  • Should have an industry Certification from either CISCO, Microsoft, or Oracle.
  • Previous experience with Microsoft Dynamics will be an added advantage.
  • Should be a team player, result oriented, self-motivated and able to work under minimum supervision


How to Apply:

All suitably qualified and interested candidates can apply by visiting our website; Click Here Fill out the form that will be open and submit after all sections have been filled. Submit your CV, academic and professional documents, and a cell/pastor’s recommendation letter to (Subject Line: Job Title – First Name, Last Name)



Deadline: 12th March 2022


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