Fresher Customer Care Representative Job Opportunities – M-KOPA

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Job Title:   Customer Care Representative (Fresher Job Opportunities)

Organisation: M-KOPA

Duty Station:  Kampala, Uganda

 

About US:

The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

 

Job Summary: To receive and handle all customer inquiries presented via phone and provide the necessary support required in relation to M-KOPA customer account or product(s) so as to achieve an overall positive customer satisfaction through first call resolution.

 

Key Duties and Responsibilities:

  • Receive and handle all telephonic customer inquiries.
  • Ensure all customer related issues or queries re addressed or escalated to the next level support if unable to resolve
  • Document all customer interactions on the provided systems
  • Ensure that customers are educated on the relevant M-KOPA products and processes
  • Assist on any other customer care roles as assigned by a Customer Care Team Leader or Manager




Qualifications, Skills and Experience:

  • At least six months and above experience in a front-line service or customer service capacity
  • Demonstrates passion for handling customers and resolving difficult customers issues
  • Demonstrates competency in the use of Microsoft Office suite
  • Portrays a pleasant, friendly and patient attitude
  • Excellent communication skills (both verbal and written) and listening skills
  • Strong work ethic with the flexibility to work on different shifts

 

How to Apply:

All candidates should apply online at the link below.

 

Click Here

 

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