7 No Experience O’ Level Jobs – Front Desk/Customer Care Officer – Uganda Security Printing Company (USPC

Job Title:   Front Desk/Customer Care Officer (7 No Experience O’ Level Jobs)   

Organisation: Uganda Security Printing Company (USPC)

Duty Station:  Kampala, Mbarara, Arua, Gulu, Fort portal, Jinja, Mbale, Uganda

Reports to: Facility Supervisor


About US:

Uganda Security Printing Company was formulated as a joint venture between the government of Uganda and a Germany Consortium Veridos.


Uganda Security Printing Company (USPC) runs the Uganda Driver Licensing System (UDLS) project. The project by the Ministry of Works and Transport (MoWT) is to license drivers and improve safety on the country’s roads. It produces and issues secure, world-class computerised driving licences.


Job Summary:  The Front Desk/Customer Care Officer is responsible for managing general office duties to ensure project processes run smoothly.


Key Duties and Responsibilities:

  • Respond to client’s queries in a timely and efficient manner.
  • Manage the reception function of client applications.
  • Capture client information correctly.
  • Ensure that clients possess all the requirements for their respective applications.
  • Attend to the telephone or extension line at the reception.
  • Ensure that all clients are served properly within the shortest time possible.
  • Guide and maintain order of the clients while they wait to be served.
  • Maintain a clean and tidy work space
  • Uphold confidentiality of all client and company information.
  • Ensure that the health and safety SOPs are adhered to.
  • Assist in any other roles delegated to them whenever required.
  • Performs clerical duties, including, but not limited to, mailing and filing correspondences
  • Photocopy, scan, and file appropriate documents
  • Organize the facility and assist managers as requested to ensure smooth operational support
  • Perform additional duties when required
  • Provide administrative support to management as requested

Qualifications, Skills and Experience:

  • The applicant should hold an Ordinary level certificate or equivalent qualification
  • Self-Driven
  • Excellent Customer Care Skills
  • Ability to write clearly and help with word processing when necessary.
  • Warm personality with strong communication skills.
  • Ability to work well under limited supervision
  • Good organizational and time management skills
  • Analytical abilities and aptitude in problem-solving
  • Ability to work flexible hours.



  • Familiarity with phone systems


Note: Current UDLS employees are encouraged to apply.


How to Apply:

If any of the above vacancies appeals to you and suits your skills and qualifications as per the job description, please submit your Curriculum Vitae with at least 3 referees, copies of academic documents, work certificates/recommendations and an application letter indicating the position of interest to recruitment@udls.co.ug



  • Applicants are advised to apply for one position for which their qualification and experience is best suited.
  • Applicants are advised that we reserve the right to conduct police checks and other screening procedures.
  • Unsolicited canvassing will lead to automatic disqualification


Deadline: 14th February 2022 by 5:00pm.


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