Fresher UN Jobs – IT Operations Assistant (Digital Assistance Services) – United Nations World Food Programme (WFP)

Job Title:    IT Operations Assistant (Digital Assistance Services) Fresher UN Jobs

Organization: United Nations World Food Programme (WFP)

Duty Station: Kampala, Uganda


About WFP:

United Nations World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to United help communities rebuild their lives. On average, WFP reaches more than 80 million people with food assistance in 80 countries each year. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to food and contribute to lasting solutions, especially in many of the world’s most remote and fragile areas.


Job Summary:  The IT Operations Assistant (Digital Assistance Services) will be responsible for provision of operational support in the implementation of the Digital Assistance Services (DAS) at the Country Office.


Key Duties and Responsibilities: 

  • Map existing data infrastructures, data sources, data flows, and preparing raw data from these multiple sources to support analysis and intelligent business decision making.
  • Manage the resolution of user DAS problems, designing knowledge bases, workarounds, and presentation on the known issues.
  • Support the efforts of DAS teams on outstanding operational issues and changes relevant for the AOs through training, user awareness, changes in configuration etc.
  • Receive DAS incidents and service requests through phone, email or any other medium and logging them as tickets in the Incident Management System based on urgency and impact of the issue.
  • Test and analyze DAS solutions and documenting the match against business requirements for quality and accuracy.
  • Support appropriate IT assessments to assist informed DAS-related operational decision making
  • Support on-ground testing, roll-out and/or operations of DAS as required.

Qualifications, Skills and Experience:

  • The applicant for the United Nations World Food Programme (WFP) IT Operations Assistant job should hold a Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Information Systems or related fields
  • Two years of experience in data analysis, data product/solution development, technology-focused teams.
  • Experience with data visualization tools such as Tableau, PowerBI, or HTML5.
  • Experience working with users and team processes.
  • Database design and management using leading DB tools (Oracle, MS SQL Server, PostgreSQL, etc.), front-end analytics tools (SAP BI, Tableau, etc.).
  • Strong writing skills and ability to deliver presentations to multiple stakeholder groups in clear and concise business language. Showcase strong problem solving, analytical, and client-facing skills.
  • Familiarity with WFP’s SCOPE platform or CBT implementation would be desirable
  • Language: Fluency (level C) in the English language.



  • Governance, Strategy and Architecture: Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems
  • Change Implementation, Project management, Planning and Optimization: Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.
  • Technical Expertise: Understands technical aspects of own job and applies them in a thorough and systematic manner to analyze customer’s technical issues and offer value adding advice and/or solutions.
  • Service Management: Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction.
  • Client Management: Demonstrates working understanding of existing hardware, software, servers and network management to resolve users’ routine problems using WFP’s established processes and tools.
  • Procurement and Contract Management: Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.


NB: Female applicants and qualified applicants from developing countries are especially
encouraged to apply

How to Apply:

All suitably qualified candidates who wish to join the United Nations World Food Programme
(WFP) are encouraged to apply online at the link below


Click Here


Deadline: 5th November 2021


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