The Ugandan Jobline

 

Job Title:    IT Officer

Organisation: Mercy
Corps

Duty Station: 
Uganda

Reports to: Operations
Manager

 

About US:

Mercy Corps is a
leading global organization powered by the belief that a better world is
possible. In conflict, in disaster, in hardship, in more than 40 countries
around the world, we partner to put bold solutions into action — helping people
triumph over adversity and build stronger communities from within. Now, and for
the future.

 

Job Summary:  The IT
Officer – Karamoja is a critical position for Mercy Corps Uganda, S/he shall
work closely with all field staffs and directly report to Operations Manager
Moroto. The IT Officer will be primarily responsible for the overall guidance
of the IT functionalities in Karamoja region. And he/she shall be responsible
for consistent functionality of all networks, internet, servers, data backup
systems, IT assets, power related issues in all field offices in Karamoja.

 

Key Duties and Responsibilities:  

Mercy Corps Uganda

·       
Providing
overall guidance on IT technical support in Karamoja region. This includes
procurement of IT assets, designs and configurations of new IT systems for
example CISCO Meraki.

·       
Being
contact person between internet ISPs/any other technical needs from any other
organization for example NetHope, CISCO and Mercy Corps Uganda, Karamoja
region.

·       
Orient
staff on appropriate use of IT systems and equipment.

·       
Conduct
staff training on the computer basics and the use of MS Office applications.
Assist on maintaining or updates application needs for programs and operational
staffs, while also supporting the roll out of new application within MC Uganda.

·       
Monitor
the use of IT systems to ensure adherence to IT policies. Use CISCO Meraki to
enforce the above policies.

·       
Ensure
that all MC systems are free from pirated software and only licensed are
install and used at all times.

·       
Ensure
data backup and archives are made and stored as scheduled. Review and maintain
efficient and effective data backup procedures to enable the provision of
successful and accurate backups so that any data can be restored quickly and
efficiently.

·       
Diagnose
and repair software problems, bugs and assist project staffs with technical
problems and help to resolve those problems and prevent future issues where
possible.

·       
Ensure
anti-viruses are updated periodically on all systems.

·       
Installing
and configuring computer hardware operating systems and applications as
required

·       
Troubleshoot
systems and network problems and diagnosing and solving hardware or software
faults as well as replacing parts as required.

·       
From
time to time perform electrical safety checks for the offices to ensure that
all electrical equipment’s are safe from electrical hazards and that power is
sufficient to run systems.

·       
Undertake
repair and maintenance of Local Area Networks (LANs), internet systems and
general IT maintenance including training of MC field office staffs as per
needs outlined by the field offices.

·       
Maintain
physical inventory of all IT related items including servers, MODEMs, laptops,
desktops, printers, photocopiers. Guide the country management on the status of
items and all anticipated field needs.

·       
Maintain
proper documentation of all IT equipment including; system profiles, IT
warranties, stock, maintain and organize IT related document filling system.

·       
Maintain
an efficient Local Area Network for all Mercy Corps field offices. Not to
change Mercy Corps designated configuration without a written approval from
Operations Manager or Operations Director.

·       
IT
Officer will conduct himself/herself both professionally and personally in such
a manner as to bring credit to Mercy corps and to not jeopardize its
humanitarian mission

·       
Any
other duties assigned by Operations Manager Moroto

Mercy Corps Partners (Karamoja)

·       
Providing
IT technical support to all Mercy Corps Karamoja partners (Apolou partners),
which include Riamiriam, KAPDA, NARWOA, Save the Children, Whave Solutions.

·       
Conduct
staff training on the computer basics and the use of MS Office applications.

·       
Installing
and configuring computer hardware operating systems and applications as
required for all partners.

·       
Any
other duties assigned by Operations Manager Moroto.

 

Qualifications, Skills and Experience:

·       
The ideal
candidate for the Mercy Corps job opportunity should hold a bachelor’s degree
in computer science, information technology, business computing and/or related
area. A post-graduate qualification is an added advantage

·       
At least
three years in providing ICT support to a reputable organization, preferably an
INGO.

·       
Ability
to plan, deploy and maintain internet systems is a MUST. He/she should be able
to troubleshoot and maintain both wireless and cable connections.

·       
Experience
in configuration and running of data backups in field settings.

·       
Must
have experience in drafting, implementing and follow relevant IT policies such
as internet, phone usage, data backup and email policies

·       
Experience
in both hardware & software required in setting local area network (LAN),
experience in setup of outlook and any other email client’s.

·       
Extensive
knowledge of internet, proxy, pop email, TCP IP settings and windows
application.

·       
Experience
in Linux is preferred

·       
Experience
of LAN and electrical cabling is an added advantage.

·       
Fluent
spoken and written English

·       
The
successful IT Officer will be good at problem solving and has good analytical
skills. S/he will be able to live and work closely with a diverse team of
individuals in a highly intense and fluid work environment and be willing to
travel regularly to Mercy Corps field offices and project sites.

·       
The most
successful Mercy Corps staff members have a strong commitment to teamwork and
accountability, thrive in evolving and changing environments and make effective
written and verbal communication a priority in all situations.

 

How to Apply:

All candidates
should send their application with an updated CV and cover letter online at the
link below.

 

Click
Here

 

Deadline: 10^th March 2021

 

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