Fresher Customer Service Jobs – Contact Centre MI Analyst – Absa Group (formerly Barclays Bank UK)


Job Title:    Contact Centre MI Analyst
(Customer Service Jobs)

Organization: Absa
Group Limited (formerly Barclays Bank UK)

Duty Station: Kampala,


About US:

Absa Group Limited
(formerly Barclays Bank UK) is a diversified standalone African financial
services group, delivering an integrated set of products and services across
personal and business banking, corporate and investment banking, wealth,
investment management and insurance. Absa Group Limited is listed on the JSE
and is one of Africa’s largest diversified financial services groups with a
presence in 12 countries across the continent and around 41 000 employees.


We own majority
stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the
Seychelles, South Africa, Tanzania (Barclays Bank in Tanzania and National Bank
of Commerce), Uganda and Zambia. We also have representative offices in Namibia
and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique,
South Africa, Tanzania and Zambia.


Job Summary:  The Contact Centre MI analyst will provide
specialist advice and support in order to ensure customer satisfaction and enhance
the customer experience, through the execution of predefined objectives as per
agreed standard operating procedures (SOPs).


Key Duties and Responsibilities:  

 Respond efficiently, accurately and
courteously to all customer service matters, complaints, requests

the development and maintenance of processes in Customer Services Centre
: Adhere to all processes in the CMP Customer
Services centre and identify opportunities to improve Client Servicing

and control risk associated with the Customer:
Ensure that all activities performed in providing Customer Services
comply in all respects with Absa’s risk and compliance policies and procedures
as well as legal and regulatory requirements

Establish and maintain
good professional relationships with relevant stakeholders so as to remain
abreast of their needs and issues and respond rapidly and effectively

Owning and being proactive about
own training and development


Qualifications, Skills and Experience:

ideal candidate for the ABSA Group Contact Centre MI analyst job should hold
relevant qualifications

Degree: Business, Commerce and Management Studies (Required)


How to Apply:

All suitably
qualified and interested candidates who wish to join ABSA Group in the
aforementioned capacity should apply online at the link below.




Deadline: 22nd March 2021


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