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Job Title:    Laboratory Administrative
Clerk (Re-advertised)

Organisation: Lancet
Laboratories Uganda

Duty Station:  Kampala,
Uganda

Reports to:
Laboratory Supervisor Technical

 

About US:

Lancet Laboratories
Uganda limited is the leading provider of private diagnostic pathology services
in Uganda. Incorporated and registered in Uganda since April 2009, it forms
part of the Lancet Laboratories East Africa Group based in Nairobi, Kenya.

 

Job Summary:  The Laboratory Administrative Clerk mainly administers
the receiving, capturing and distribution of all samples to ensure correct
information is obtained and recorded and to facilitate the speedy processing of
samples in terms of service objectives.

 

Key Duties and Responsibilities:  

·       
Administers
sorting and distribution of samples according to set standard operating
procedures to ensure the correct and prioritized channelling of specimens to
various laboratories/ sites.

·       
Processes
sample registration ³logging´and queries according to set standard operating
procedures.

·       
Ensures
dispatching of specimens for processing in accordance with prescribed standard
operating procedures and monitors progress and filing of reports, including
handling queries and report delivery, in line with prescribed turnaround time.

·       
Performs
hospital rounds to distribute reports and collect submitted samples for
processing in accordance with relevant standard operating procedures.

·       
Handles
and refers administrative queries and customer complaints to ensure timely
resolution of queries and responses to complaints.

·       
Responsible
to track progress of sample delivery by couriers to ensure that specimens are
received by the designated laboratory, processed and results returned timeously
and in compliance with set standard operating procedures.

·       
Investigates
bottleneck in pre-analytical laboratory processes and ensure timely resolution
of challenges.

·       
Ensures
basic housekeeping in own working area, including suitable cleaning and
preparation of equipment according to set standard operating procedures.

·       
Monitors
stock levels and orders additional stock to ensure the availability of required
materials always and ensure delivery of stock to the doctor’s rooms.

·       
Represents
the organization by applying the principles of customer care in the medical
pathology field and interacts professionally and ethically with medical
professionals and staff.

·       
Management
of the reception area and give out relevant information and direct clients to
relevant departments while offering excellent customer service

·       
Receives
cash from patients and ensures banking of monies in accordance with relevant
standard operating procedures.

·       
Reports
incidents, logs customer complaints and problem solution, reads documents and
actions tasks on the laboratory information management system in compliance
with relevant organizational policy.

·       
Prepares
and scans patient forms onto laboratory scanning system (Oculus) and resolves
the scanning incompletes according to set standard operating procedures.

·       
Responsible
for adhering to Lancet uniform protocols as set standard operating procedures.

 

Qualifications, Skills and Experience:

·       
The
ideal candidate must hold a Bachelor’s Degree in Relevant field or equivalent
is preferred

·       
At least
one year of related experience in Administration and clerical work

·       
Must
have basic clerical skills, such as: typing/Word Processing, filing, medical
terminology, and be computer literate.

·       
A
critical thinker with strong attention to detail

·       
Previous
Lab experience and/or medical background preferred

·       
Excellent
organizational, time management and communication skills

·       
Working
knowledge of basic Housekeeping

·       
Strong
interpersonal skills and adaptability

·       
Ability
to prepare stock inventory and process Lab requisitions

·       
Good
understanding of laboratory information systems and automated laboratory
equipment

·       
Ability
to understand and follow Standard Operating Procedures and Company Policies and
Protocols.

 

Competencies:

·       
Ability
to cope with nervous / distressed patients

·       
Ability
to work as part of a team

·       
Ability
to work in a pressured environment

·       
Adherence
to company dress code

·       
Administrative
skills

·       
Attention
to Detail Business numeracy Communication

·       
Confidentiality
/ Sensitivity Customer Orientation

·       
Empathy

·       
Flexibility

·       
Interpersonal
skills

·       
Patience

·       
Telephone
etiquette

 

How to Apply:

All interested
applicants should submit their Application, CV, certified ID copy, clearly
indicate the position you are applying for. To: Human Resource Manager, Lancet
Laboratories Uganda Limited, Pox 36335, Kampala. Or Hand deliver Lancet Head
Quarters, North Park Plaza, Bweyogerere, Opposite Uganda National Bureau of
Standard (UNBS). Or Email: hr@lancet.co.ug

 

NB:
Short listed candidates will be required to undergo background checks and
assessments.

 

Deadline: 19^th February 2021

 

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