Fresher IT Application Support Officer Job Opportunities – Orient Bank


Job Title:    IT Application Support

Organization:  Orient Bank

Duty Station:  Kampala, Uganda

Reports to: IT Application Administrator


About US:

Orient Bank is a leading Private sector commercial bank in Uganda since
1993. Its steady growth over the last 20 years can be attributed to its
professional management and prudent Lending and investment policy.  The
confidence in Orient Bank of the Ugandan business community in particular and
the public in general, is reflected in its large deposit base. In November 2002
Orient Bank made another first in this economy by successfully out competing
other Banks in taking over TransAfrica Bank Ltd., (TABL).


Job Summary: The IT Application Support Officer will
coordinate and monitor the maintenance of the banks information systems
including Incident handling, Systems operations, Systems monitoring and
reporting, Configuration Management and provide the interaction between staff
and technology, and to foster the enhancement of business processes through
technology in line with the Bank business plan and ICT policy.


Key Duties and

  • Coordinating the Installation,
    configuration, upgrading and updating of software and work with the team
    to help implement Internal Systems.
  • Overseeing and coordinating preventive
    maintenance, troubleshooting and checks of systems, databases and software
    to achieve peak productivity and performance.
  • Coordinating monitoring of servers and
    applications for errors and performance problems and fixing in time.
  • Providing innovative, workable solutions
    to a wide range of technical and user problems in line with inter-departmental
    Service Level Agreements.
  • Maintaining user access rights for the
    banking systems in line with the ICT policies and procedures.
  • Index, expand, purge and archive data to
    improve system performance in line with ICT policy and procedures.
  • Monitor error logs and system resources
    and make expansion plans in line with ICT procedures.
  • Install hardware and software systems
    for the bank in line with ICT guidelines.
  • Test the effectiveness of the security
    safeguards in place and prepare and test the IT disaster recovery plan
    (DRP) in line with the IT security policy.
  • Draw up a Business Impact Analysis (BIA)
    for IT systems and carryout an IT system Risk Assessment and produce a
    report for management.
  • Completion of EOD operations in time and
    generating Reports accurately.
  • Ensure Proper DR and conduct necessary
    end to end live tests quarterly and submit the results as required by your
    ICT Policy


Qualifications, Skills and

  • The ideal candidate must hold a BSc. in
    Computer Science / Information Technology or Degree in any field plus
    post-graduate qualification in IT/Computer Science
  • Knowledge of the operating systems used
    in the bank
  • Knowledge of the network design
  • Knowledge of the minimum space required
    for the system to run
  • Understanding of Back up and data recovery
  • Knowledge of procedure for installation
    and configuration of data bases
  • Understanding of System development
  • Demonstrated good customer service
  • Good communication skills
  • Ability to quickly troubleshoot and
    resolve/ escalate issues as required


How to Apply:

All interested candidates who meet the criteria indicated above are
requested to send their applications, and updated Curriculum Vitae to the
following email:


Deadline: 3rd
March 2021 by 5:00pm


Note: Only shortlisted candidates will be


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