The Ugandan Jobline

Job Title:    Client Relations Officer
(Fresher Customer Service Jobs)

Organisation: Engineering
Solutions (U) Limited (ENGSOL)

Duty Station: 
Kampala, Uganda

Reports to: Chief Human Resource Officer

About US:

Incorporated in
February 2001, Engineering Solutions (U) Limited (ENGSOL) has grown and
developed from a project management and engineering consultancy business into
the most reliable supplier of agricultural equipment in the Uganda market.

Job Summary:  The Client Relations Officer will be responsible
for building and managing ENGSOL – Client relations and providing customer
support.

Key Duties and Responsibilities:  

·       
Design
and Implement customer feedback management Strategies.

·       
Identify
and track Customer complaints and challenges.

·       
Liaise
with the different departments in regards to handling customer complaints or
feedback.

·       
Engage
customers on a daily basis and give feedback.

·       
Build
Lasting relationships with ENGSOL Clients

·       
Follow
up on addressing of the customer complaints and business needs.

·       
Follow
up on customer pending payments.

·       
Generate
weekly and monthly customer related reports

Qualifications, Skills and Experience:

·       
The ideal
candidate must hold a Bachelor’s degree in Business Administration/Marketing /Customer
relationship Management courses

·       
A minimum
of two years of experience in Client relationship Management

·       
Knowledge
in client relationship Management

·       
Driving
licence

How to Apply:

All candidates
should send their updated resumes to people@engsol.co.ug 

Deadline: 26th February 2021

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