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Fresher Customer Service Jobs - Client Relations Officers - Engineering Solutions (U) Limited (ENGSOL)

 

Job Title:    Client Relations Officer (Fresher Customer Service Jobs)

Organisation: Engineering Solutions (U) Limited (ENGSOL)

Duty Station:  Kampala, Uganda

Reports to: Chief Human Resource Officer

 

About US:

Incorporated in February 2001, Engineering Solutions (U) Limited (ENGSOL) has grown and developed from a project management and engineering consultancy business into the most reliable supplier of agricultural equipment in the Uganda market.

 

Job Summary:  The Client Relations Officer will be responsible for building and managing ENGSOL - Client relations and providing customer support.

 

Key Duties and Responsibilities:  

·        Design and Implement customer feedback management Strategies.

·        Identify and track Customer complaints and challenges.

·        Liaise with the different departments in regards to handling customer complaints or feedback.

·        Engage customers on a daily basis and give feedback.

·        Build Lasting relationships with ENGSOL Clients

·        Follow up on addressing of the customer complaints and business needs.

·        Follow up on customer pending payments.

·        Generate weekly and monthly customer related reports

 


Qualifications, Skills and Experience:

·        The ideal candidate must hold a Bachelor’s degree in Business Administration/Marketing /Customer relationship Management courses

·        A minimum of two years of experience in Client relationship Management

·        Knowledge in client relationship Management

·        Driving licence

 

How to Apply:

All candidates should send their updated resumes to people@engsol.co.ug 

 

Deadline: 26th February 2021

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline


 

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