CRM Manager Employment Opportunity – Jumia

 

Job Title:    CRM Manager

Organisation: Jumia

Duty Station: 
Kampala, Uganda

 

About US:

Jumia is a leading
e-commerce platform in Africa. It is built around a marketplace, Jumia
Logistics, and JumiaPay. The marketplace helps millions of consumers and
sellers to connect and transact. Jumia Logistics enables the delivery of millions
of packages through our network of local partners. JumiaPay facilitates the
payments of online transactions for Jumia’s ecosystem. With over 1 billion
people and 500 million internet users in Africa, Jumia believes that e-commerce
is making people’s lives easier by helping them shop and pay for millions of
products at the best prices wherever they live. E-commerce is also creating new
opportunities for SMEs to grow, and job opportunities for a new generation to
thrive. With over 5,000 employees in more than 10 countries in Africa, Jumia is
led by top talented leaders offering a great mix of local and international
talents and is backed by very high-profile shareholders. Jumia is committed to
creating sustainable impact in Africa. Jumia offers unique opportunities in a
vibrant and booming environment, creating new jobs, new skills, and empowering
a new generation.

 

Key Duties and Responsibilities:  

Daily Task
management

·       
Drive
experimentation on different communication and segmentation to drive the most relevant
content for each user by using data mining and SQL

·       
Run
experiment analytics to get the performance and identify similar users to scale
up for the entire user base

·       
Planning
of communication calendar for all verticals based on user segmentation and promotional
deals available

·       
Drive
channel performance through data analysis and content testing in order to
improve CTR% and conversions by segment

·       
Manage
CRM executives and drive their daily routine

Projects Management

·       
Work on
new projects that have as a goal:

·       
Optimizing
CRM channel

·       
Automating
the execution part

·       
Including
more segmentation and personalization on our promotional campaigns

·       
Drive
transition from day-to-day execution to automation

Tier 1 event
Management

·       
Own the
planning and execution

·       
Follow
up to make sure all ETAs are respected and that all is clear to everyone

·       
Drive
daily performance during the event to assess the situation and elaborate action
plans to correct the performance if needed

·       
Review
communication plan

 


Qualifications, Skills and Experience:

·       
The
applicant for the Jumia CRM Manager job placement must hold a Bachelor’s degree
in Business Informatics or Business Administration

·       
Three
years of CRM experience or a relevant marketing experience driving
communication channels

·       
Proficiency
in MS Office (especially Excel)

·       
Proficiency
in written communication both English

·       
Growth
hacking mindset

·       
Self-motivated
and able to work with cross functional teams

·       
Able to
Manager the team

·       
Proficiency
in SQL, HTML

 

How to Apply:

All suitably
qualified and interested candidates should apply online at the link below.

 

Click
Here

 

For more of the
latest jobs, please visit 
https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

 

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