Manager Collections & Workouts Employment Opportunity – Housing Finance Bank


Job Title:    Manager Collections &

Organization: Housing
Finance Bank

Duty Station:
Kampala, Uganda

Reports to: Chief
Credit Officer


About US:

Housing Finance
Bank, is a Commercial Bank and the leading provider of housing finance
solutions with a vision to be the preferred consumer and business bank with a
focus on housing finance.


Job Summary:  The Manager Collections & Workouts is
accountable for leading the Credit Collections team to ensure that collection
targets are achieved and that cases are handled appropriately and in accordance
with the Bank’s Credit Policy and Procedures. He/she will oversee a team of
collection staff members, support relationship management teams and engage
directly with customers who have credit facilities with the Bank who may be
experiencing repayment challenges with a view to increasing and maintaining the
percentage of successful repayments of such facilities.


Key Duties and Responsibilities:  

for providing strategic support to Management on all aspects relating to the
sustenance of an effective credit collections and workouts effort in the Bank.
This entails keeping abreast with industry developments, collections and asset
quality trends and proactively;

manage and provide advice in collection & workouts with HFB distressed and
defaulted exposures. This will include; o Supervising recovery & remedial
activities in the bank. o Reviewing of memorandum and non-performing credit
facility databases to inform collection activities.

restructuring of non-performing credit facilities into performing status &
early resolution of problem facilities and fraud related accounts.

the collection & workout of outstanding credit facilities to minimize
credit loss while ensuring it is handled appropriately in line with the Bank’s

Plan and
coordinate activities of staff in the department to ensure a smooth and
efficient Collections & Workouts unit;

and implement strategies to increase the number of successful collections on
outstanding credit facilities;

and evaluate the performance of staff in the Collections & Workouts unit to
ensure acceptable levels of productivity and performance;

collections targets that complement the overarching business goals of the Bank
and coordinate collections staff to continually meet and exceed these targets.

reports and analyse data pertaining to the collections performance of the
credit portfolio and share outputs and recommendations with EXCO and all other
credit value chain stakeholders as may be needed.

and implement credit policies and procedures that retain a smooth running of
the collections & workouts unit.

organize and document proceedings of credit monitoring & collections
committee meetings.

out any other duties as may be assigned by the Chief Credit Officer or

Financial Responsibility

for the Collections & Workouts unit targets as will be agreed from time to
time especially in areas of net recoveries vs budget, efficiency of loan
recovery effort (cost of recovery as a % of remedial loan balance recovered),
proficiency on coordinating the restructuring and workout of problem loans,
effectiveness in managing the activities of remedial management and collections
made on restructured accounts.

for avoiding any regulatory & other penalties relating to Collections &


Qualifications, Skills and Experience:

ideal candidate for the Housing Finance Bank Manager Collections & Workouts
job must hold a Business Bachelor’s degree in Risk, Finance, Commerce, Business
Administration, Economics, Statistics, management, Law or any relevant field
from a recognised University or Institution.

of a Certified banking qualification or master’s degree in a relevant field
would be an added advantage.

practical training in Collections & Workouts in the financial services

minimum of 5 years in a Collections environment for a financial institution
with at least 3 of these years being in charge of a Collections & Workouts

understanding of Collections & Workouts Management principles.

understanding of the evolving practices for the management of Collections &
Workouts and regulatory requirements.

of professional discussions with internal and external stakeholders.

Able to
source data, perform periodic computations & report on findings.

Able to
show awareness of and access to key collections stakeholders in the financial
services sector

ability to communicate clearly both verbally and in written form in a
professional manner is deemed essential.

to build functioning working relationships across organizational, corporate,
and cultural boundaries.

clear accountability, and focuses on delivery of corporate goals.


Must be
a person of impeccable integrity.


How to Apply:

All Interested
candidates should hand deliver their applications with a recent CV, copies of
all academic transcripts, certificates and testimonials, daytime telephone
contact, postal and email address and three competent referees to:

Head, Human Resources,

Housing Finance

Investment House

4 Wampewo Avenue,


Please take note that ONLY shortlisted candidates will be contacted and any
form of canvassing will lead to automatic disqualification.


Deadline: 27th January 2021


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