4 Fresher Call Center Agent Job Opportunities – Integrated Transport Solutions Limited (ITSL)


Job Title:    Call Center Agent (4 Fresher

Organisation: Integrated
Transport Solutions Limited (ITSL)

Duty Station: 
Kampala, Uganda

Reports to: Communications and Customer Care


About US:

Transport Solutions Limited (ITSL) offers innovative business solutions Public
Transport and Fleet Management, Transport Information Management Systems,
Electronic Content Management, and other related services. We do this by
integrating technology to end-user processes and experiences. ITSL is a young,
dynamic business-support and management consulting firm with big dreams and a
pipeline of exciting opportunities. The latest project in our portfolio is a
complex but rewarding client-facing public-private partnership in the transport


Job Summary:  The Call Center Agent will respond to client
inquiries in the call center and ensure quick resolution of issues


Key Duties and Responsibilities:  

To disseminate accurate information to external audiences
in a timely manner in order to drive the overall company objectives;

To channel feedback from customers into the organisation’s
management teams;

Serve as first point of contact for the company with
customers and ensure company values are reflected in all such engagements.


Qualifications, Skills and Experience:

The applicant must hold a University degree or advanced
diploma in a relevant subject;

Experience managing people and customer inquiries.

Strong language skills, interpersonal relations; ability
to communicate clearly and articulately on different platforms.           

Teamwork, courteous and able to work well under pressure
and under minimum supervision while paying attention to detail.



Prior experience working in call center.

Warm and pleasant personality.

Proficiency in English and ability to speak any of the
following languages: Luganda, Swahili, Runyakitara, Luo or other Ugandan
languages an added advantage.


How to Apply:

All interested
candidates should submit their resumes, letter of motivation and copies of
supporting documents to recruitment@itsl.co.ug 


Deadline: 15th January
2021 by 5:00pm


For more of the
latest jobs, please visit 
https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline



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