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Job Title:    Mortgage Coordinator

Organization:  United Nations Federal Credit
Union

Duty Station:  Kampala,
Uganda

 

About US:

United Nations
Federal Credit Union operates as a financial cooperative. The Union provides
financial solutions such as loans, investment, savings, credit and debit cards,
online banking, and other related services. United Nations Federal Credit Union
serves communities worldwide.

 

Job Summary:  The Mortgage Coordinator will be responsible
for the origination, processing and closing of Uganda mortgage applications and
compliance with applicable Uganda Central bank lending guidelines and NCUA
rules, regulations and laws. This includes requesting all supporting
documentation and working with Consumer Lending staff, attorneys, appraisers
and lien perfection authorities to ensure a closing in a timely manner, while
upholding UNFCU’s commitment to quality member service and representing UNFCU
in a positive and professional manner. Also, provides clerical and
administrative support to the department.

 

Key Duties and Responsibilities:  

·       
Interview
applicant(s) for mortgage business to determine qualifications and appropriate
product(s); explore all possible alternatives and make appropriate
recommendations for products and services for the member/applicant; establish
and maintain relationships with potential applicants and promote/solicit
mortgage business; provide mortgage product education to membership.

·       
Process
new mortgage applications and enter information into all applicable systems.
Request all additional documents (title reports, lien searches, payoff letters,
appraisals, credit reference reports et al). Requires daily member contact and
constant system updates with L360, Appro, interaction with vendors to request
documentation and manage the time and cost of the application process.

·       
Communicate/inform
members of the status of their applications as requested, via telephone or
written communications. Follow-up with the Consumer Lending department to
ensure the timely closing of the mortgage. Inform members of the status of
their files in accordance with UNFCU’s guidelines for frequency and timeliness.

·       
Monitor
status reports from attorneys, title companies and appraisers.

·       
Participate
in Business Development activities to educate membership and publicize Ugandan
mortgage operations. Identify opportunities to cross-sell other credit union
products or services. Initiate referrals to the Investment/Insurance Centre.

·       
In
collaboration with the Consumer Lending department, schedule, coordinate, and
prepare documents for closings.

·       
Maintain
diary system for insurances, rates and rent receipts and valuation reports.

Other duties:

·       
Utilize
the sales and service model to provide a memorable member experience at each
and every touch point.

·       
Utilize
the sales and service model to deepen connections with members to better
understand their needs by asking effective questions and building
relationships.

·       
Utilize
the sales and service model to become a trusted advisor to members by
presenting the features and benefits of UNFCU’s products and services that will
best satisfy their current and future needs.

·       
Investigate
member account/loan issues, determine action necessary to resolve the issue,
and ensure that this action is taken in a timely fashion. Follow up to ensure
that the issue is corrected, and keep members informed of the status of their
issues.

·       
Complete
sales tracking forms in accordance with procedures.

·       
Keep
abreast of changing/new regulations, UNFCU products, procedures and technology.

·       
Verify
eligibility of prospective members.

·       
Perform
maintenance activities on accounts and memberships in accordance with
compliance regulations.

·       
Respond
to member telephone inquiries and requests. Prepare responses to member
correspondence in accordance with UNFCU’s Corporate Communication Guidelines.

·       
Maintain
confidentiality of all member account information.

·       
Participate
in Credit Union training programs.

·       
Perform
any other functions as requested by Supervisor/Management.

 

Qualifications, Skills and Experience:

·       
Graduation
from university, or equivalent, and 5 years of experience interviewing,
originating, processing, and/or closing mortgage loans in Uganda

·       
Computer
proficiency and intermediate to advanced MS Office skills

·       
Familiarity
with required local regulations, mortgage documents and related processes

·       
Mathematical
acumen and analytical skills

·       
Ability
to work well in a team environment

·       
Professional
manner and appearance

·       
Excellent
oral and written communication skills

·       
Strong
organizational skills and sales/service orientation

·       
Attention
to detail

·       
Standard
office conditions

·       
Willingness
to work flexible hours

 

How to Apply:

All candidates
should apply online at the link below.

 

Click
Here

 

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