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Job Title:    Information Technology Officer

Organization:  Elizabeth
Glaser Pediatric AIDS Foundation (EGPAF)

Duty Station:  Mbarara,
Uganda

Reports to: Associate Director of Operations

 

About US:

The Elizabeth Glaser
Pediatric AIDS Foundation (EGPAF) is a worldwide leader in the fight against
pediatric AIDS. EGPAF seeks to prevent pediatric HIV infection and to eradicate
pediatric AIDS through research, advocacy, and prevention and treatment
programs in 17 countries.

 

Job Summary:  The Information Technology Officer will
support the overall information technology infrastructure for EGPAF Uganda
office including planning, implementation and support of the software
applications and hardware infrastructure that run operations. The Officer will
be involved in systems administration including: general computer support;
upgrades; software installations; license management; server maintenance
support; deployment of equipment and end user support. He/she will be in charge
of providing user training on common business applications and use of EGPAF ICT
systems. The officer will also enforce adherence to EGPAF’s laid down standards
and policies on ICT.

 

The Officer may also
be responsible for managing or contributing to various IT projects. This may
include: assessment of Applications and technology; formulating and presenting
solution options to the Country leadership; advising on the equipment or
software selection process; overseeing implementation of EGPAF ICT systems and
supporting key project deliverables that may involve working with external
partners.

 

Key Duties and
Responsibilities:

·        
Provide
software and system troubleshooting and support.

·        
Install,
maintain, troubleshoot, and update operating systems and user applications.

·        
Proactively
schedule software upgrades and patching.

·        
Ensure
that, all software on EGPAF equipment is licensed and keep record of licenses.

·        
Track
license and support contracts to include notification of renewal timeframe to
ICT management.

·        
Monitor
network to ensure functionality and availability to all system users of
networked services including building access control and related security
systems, and telephone intercom.

·        
Install,
maintain, troubleshoot, and repair cabled, wireless and other network infrastructure.

·        
Support
existing/new server/s and administer access rights for all users in the Uganda
office.

·        
Maintain
local and server based anti-virus software.

·        
Inform
and train users and management on how to adhere to EGPAF global and local
security ICT policies.

·        
Ensure
computer is set up prior to new hire start date and any related moves.

·        
Handle
the relocation of computer equipment as a result of office or personnel
changes.

·        
Setup
new user accounts and email accounts (in collaboration with ICT Support – Head Office
– DC).

·        
Troubleshoot,
and repair user accounts and email accounts, assist in resetting passwords. (In
collaboration with ICT Support – Head Office – DC).

·        
Participation
in research and recommendation of improved infrastructure processes and
technologies to include growth planning.

·        
Work
with service providers to schedule repairs and maintenance.

·        
Work
with ISP and other service providers to schedule repairs and maintenance of IT
equipment at EGPAF premises and project supported sites.

·        
Train
new and current employees on computer software and ICT systems.

·        
Maintaining
documentation of processes, procedures, and troubleshooting guides.

·        
Monitor
and report ICT expenses.

·        
Provide
basic preventive maintenance for IT hardware and related accessories.

·        
Take
custody of all IT related hardware and accessories including mobile and
landline telephones.

·        
Work
with appointed mobile telephone company in ensuring that staff get their
monthly airtime and data bundles uploaded in time

·        
Support
any other relevant IT work as may be assigned from time to time by the
supervisor.

 

Qualifications, Skills and Experience:

·        
The ideal
candidate must hold a degree in Computer Science/ Information Systems / with at
least 5 years’ relevant work experience in similar field.

·        
Ability
to Manage the entire spectrum of information technology operations specially
LAN/WAN/VSAT/Wireless technologies, Cisco Switches & Routers, Firewall,
VPN, DNS, DHCP, etc.

·        
Extensive
practical experience in networked environment and support for remote users and
field offices.

·        
Extensive
ability to use and support standard micro computing applications such as
Microsoft OFFICE SUITE.

·        
Ability
to analyze, troubleshoot, support, and implement technical solutions at all
levels.

·        
Familiarity
with emerging technology trends

·        
Experience
in supporting web-based applications.

·        
Relevant
professional certifications will be an added advantage

·        
Knowledge
of supporting Windows client and server operating systems.

·        
Prior
experience with Messaging systems support, e.g. MS Exchange

·        
Strong
interpersonal skills

·        
Excellent
communication skills; both oral and written.

·        
Strong
supervisory skills

·        
Strong
computer literacy

·        
A quick
Learner.

 

How to Apply:

All candidates
should submit only your cover letter and Curriculum Vitae as one file in pdf
format through the online link, Click
Here below addressed to:

 

The Senior Human
Resources Manager

Elizabeth Glaser
Pediatric AIDS Foundation (EGPAF)

Plot 15, Kitante
Close

P.O. Box 21127

Kampala, Uganda

 

Deadline: 18^th December 2020.

 

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