Head of Cluster DGS MTN – East Employment Opportunity – Ericsson


Job Title:    Head of Cluster DGS MTN –

Organization:  Ericsson

Duty Station:  Kampala,


About US:

Ericsson is a world-leading provider of telecommunications equipment
& services to mobile & fixed network operators. Over 1,000 networks in
more than 180 countries use Ericsson equipment, & more than 40 percent of
the world’s mobile traffic passes through Ericsson networks. Using innovation
to empower people, business & society, we are working towards the Networked
Society, in which everything that can benefit from a connection will have one.
At Ericsson, we apply our innovation to market-based solutions that empower
people & society to help shape a more sustainable world.


Job Summary: Ericsson is looking for Head of Service
Delivery for Digital Services based in East Africa. This role will be
accountable for handling sophisticated and/or large programs, leading its
program teams and working with key customer contacts from its early pre-sales
to delivery conclusion phases manly in telecom area!


Key Duties and Responsibilities:  

and execute on delivery strategy/processes from pre-sales to realization.

planning, forecasting, dimensioning and optimization of delivery based on
business needs for programs.

for the delivery of services (scope, cost, quality, time and customer
happiness) within Consulting & System Integration from sales to delivery
phase. Leading project and program activities in the analysis, planning,
establishment (execution), realization (execution), handover (execution) and
conclusion phases.

and provide ITC SME knowledge for engagement and sales teams with regards to
delivery methodology, cost, scope, and risks of ITC activities and accurate
alignment of customer requirements.

and retain highly empower people in teams with varied strengths and geography,
and matrix capacity – including definition of teams, interviewing and selecting

and lead third party relationships to ensure that margin levels are met and
that the business case is being realized

to assemble add-on sales into client environments and develop and maintain
positive customer relationships

and address the end to end implications of changes either in IT, network,
operations, services or business models and creative corrective actions to
preserve or improve program goals.

build and lead key internal & external partners including the customer
C-Level – articulates themselves well and able to have compelling arguments
with the customer.

add on sales/opportunities and supports the account manager from a solution
& delivery perspective.


Qualifications, Skills and

applicant must hold a Bachelor’s degree, preferably in a science, business or
telecommunications subject area.

PMP certification or is actively pursuing professional project management certification
(PMP), recommended to be complete within 1 year

10 +
years of experience, from within the Telco/Systems Integration Industry
(consulting or Systems Integration) on driving IT SI transformation programs or
projects of high complexity

have consistent track record in leading IT / Telco type of Integration
Engagements, at least 5 years leading sophisticated SI-Projects/Programs;

Knowledge on eTOM frame work and ITIL

to transform customer requirements and expectations at a high level into a
solution that Ericsson can realize as a customer engagement.

to lead a team of project managers, solution architects, integration engineers
who can be in virtual/remote locations depending on the defined delivery model.
This is key to maintain a highly motivated team

developed solid understanding of business process, including tender and sales

Consulting skills with a consistent record as customer focused Senior

In depth
knowledge of the telecom industry, including a thorough understanding of
economic/ commercial/political issues affecting the industry.

Leadership abilities validated through line manager or other comparable

ability to drive team engagements in a tough and time sensitive environment.

oriented. Able to work independently and take a logical and orderly approach to
analyzing problems, prioritizing work and planning actions.

ability to communicate effectively at the senior level; must have outstanding
communication skills to influence others and meet deadlines while building
positive relationships both internally and externally.

up-sales opportunities

the team, to interact with them and to support them in their professional
growth, and to identify and recognize talents.

asset and organizational set-up and growth; a main contributor to the
Professional Service culture growth, delivery methodology


How to Apply:

All candidates should upload their applications online at the link below.




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