Operations Manager NGO Job Careers – Humanity & Inclusion (Handicap International Federation)


Job Title:    Operations Manager

Organization:  Humanity
& Inclusion (Handicap International Federation)

Duty Station:  Kampala,


About US:

International Federation (operating under the name Humanity & Inclusion) is
an independent and impartial aid and development organisation working in
situations of poverty and exclusion, conflict and disaster. We work alongside
disabled and vulnerable people to help meet their essential needs, improve
their living conditions and promote respect for their dignity and fundamental


In Uganda, we work
to identify and support those with specific needs, and ensure the meaningful
inclusion of refugees and asylum seekers. We assist vulnerable populations from
both host and refugee communities by providing physical rehabilitation, mental
health and psychosocial support, inclusive education, health and livelihoods.
We work in partnership with Disabled Peoples Organizations (DPOs), communities,
local leaders, non-governmental organizations, the United Nations and the
Ugandan government.


Our actions aim to
be inclusive of all people in need, targeting the most vulnerable including
people with disabilities, and advocating for their rights.


We currently work in
the 13 districts of Arua, Madi Okollo, Terego, Yumbe, Obongi, Kyegegwa,
Kikuube, Isingiro, Mbale, Kiryandongo, Nwoya, Oyam and Gulu.


HI is legally
registered in Uganda. HI’s Head Office is in Kampala, and the West Nile
operations are based in the office in Arua Town, with different field offices
in operational areas.


Our portfolio
includes a range of projects focused on supporting persons with disabilities
and vulnerable populations including physical rehabilitation, Mental Health and
Psycho-Social Support, Inclusive Livelihoods, Inclusive Health, Inclusive
Education, as well as a unique and award winning 3D print of orthosis project in
West Nile.


Job Summary:  The role of the Operations Manager is an
exciting and challenging one as HI Uganda seeks to invest more directly in the
quality of its programming. The Operations Manager will work closely with the
Regional Programme Director, and all Project Managers, Technical Unit and
Shared Services and will be directly responsible for the overall monitoring,
evaluation and reporting of all HI projects, according to HI’s Planning,
Monitoring and Evaluation Policy. The Operations Manager will be expected work
closely with the project manager on financial management of their project,
ensuring strong budgeting and forecasting according to plans. The Operations
Manager will be required to work with the Technical Unit to set appropriate
technical standards for all HI projects in Uganda throughout the life cycle of
the projects.


The Operations
Manager takes direct responsibility in the set-up, recruitment and roll out of
new projects in HI’s portfolio.


The Operations
Manager will be directly involved in the development of HI’s new regional
(Kenya, Rwanda, Uganda) 3-Year Strategy (2021-2023) and thereafter be
responsible for ensuring programmatic alignment to the agreed strategic


Under the
responsibility of the Regional Program Director, the Operations Manager
contributes within the country where he/she is based to the implementation of
the mandate and the 10-year strategy of Humanity & Inclusion. He/she
ensures optimal quality and impact of the projects implemented in the country,
through a delegation system with appropriate control mechanisms. He/she shares
with all HI managers the responsibility of a sound management and successful
functioning of the global organization, through paradigm changes.


The Operations Manager is responsible for developing and implementing, in
the country where he/she is based, the projects part of the Programme operational
strategy. Under the guidance of the [Regional] TUM and the [Regional]
MEAL and Support service managers, he/she deploys all adequate tools that will
allow project monitoring in the Programme, financial controlling and compliance
with HI policies and frameworks (in particular HI Project Monitoring &
Evaluation policy), and the respect of contractual obligations towards donors.           He/she contributes to monitor and
analyse context developments in his/her geographical area, in order to identify
operational risks and opportunities, and proposes actions to the Regional
Director. He /she contributes to organizational transformation in line with
Lean, Shared Services and ROOTS projects. The position is based in Kampala,
with frequent travels to the project sites across the country.


Key Duties and


Be the
manager (direct report) of the Project managers’ team in the area of assignment

Foster a
team spirit and team functioning guaranteeing synergies and exchange of good
practices between the Project managers, the regional managers and with head
office colleagues.

Size and
plan human resources needs of the projects in the Programme.

and contribute to the professional development, autonomy and well-being at work
of the project managers: in link with the corresponding professional channels,
set formalized individual objectives, ensure coherence between HI’s needs and
competencies and motivation of his/her teams, develop and monitor competence
development plan, evaluate individual performance, contribute to career

contribute to the professional development and autonomy of project managers:
set formalized individual objectives, ensure coherence between HI’s needs and
competencies and motivation of project managers, evaluate individual
performance, contribute to capacity building & career evolution.

individual and collective efforts and performance.

and transmit HI values, ensure compliance with code of conduct and
institutional policies, ensure the expected mind set and individual and
collective behaviours, and disciplinary measures when necessary.

the daily working interactions between project managers and support teams
(technical and shared services, functional link), in order to facilitate
project implementation in the country; conduct project reviews with project
managers and the Regional Technical Unit Manager, MEAL unit and support

to the Programme Steering Committee conducted by the Regional Programme

organization transformation, in particular through managerial and work practice
change and continuous improvement of working processes

Contribution to the
Programme’s Operational strategy and HI frameworks & regulations

Contribute to
the development of the Programme’s Operational Strategy, and to its
implementation and annual monitoring

to the assessments of ongoing projects, contribution to context and sectorial
analysis, contribution to fundraising strategy, to resource sizing, to M&E

with his/her portfolio of projects and donors’ data, to the annual monitoring
of the StratOp and to next year’s Programme planning (namely support missions
and evaluations).

In case
of crisis/emergency, implement the framework and set-up as determined

Implement the
project part of the Programme’s Operational Strategy:

Size and
plan necessary resources, recruit the project managers (ensure the fit between
competencies and the projects’ challenges and ambitions), develop and monitor
their competence development plan, in link with the corresponding professional
channels and with Human Resources department.

When relevant,
develop regular contacts with current and potential donors at field level and
liaise with line Manager to check coherence with overall Programming and
fundraising strategy.

the operational framework defined in the StratOp, identify and transform
funding opportunities in the area of assignment, conduct the design and writing
of new projects and contribute to the design, writing and fundraising of major
multi-country projects

In link
with the Technical Unit, identify and develop local partnerships and/or
consortia with NGOs, institutions, companies; on technical priorities or
important topics in the area.

Ensure the
deployment of and compliance with HI global frameworks, institutional policies
and standards.

include: the mandatory reference frameworks (such as HI Mission & Values or
HI Theory of Change: Access to services), all HI’s institutional policies
(Security / Code of Conduct and Safeguarding / Bribery prevention / PME and
Project Quality Framework / Age-Gender-Disability), all institutional
directives and processes; delegation thresholds; security levels…

Ensure sound
management and monitoring of projects under his/her responsibility:

In link
with the Technical Unit and the MEAL Unit, ensure that HI technical quality
standards are applied in the projects, and monitor the implementation of
recommendations from support missions, evaluations and donor audits.

compliance with project donors’ rules and regulations, including visibility.

With the
support of the MEAL Unit, deploy all adequate tools that will allow financial
control and project monitoring, compliance with HI policies and frameworks, and
the respect of contractual obligations towards donors: consolidation, control
and reporting to the line Manager of operational and organizational elements
(dashboards and corrective measures, unrestricted funds consumption,
beneficiaries data…).

internal audits (operational, financial and organizational), and ensure the
implementation of their recommendations on his/her responsibility area

With both
operational opportunities and risks in mind, contribute to the monitoring and
analysis made by the line Manager, and propose mitigation measures when

In link
with the line Manager, implement analysis and monitoring of risks &
opportunities related to HI presence and activities; implement risk mitigation
actions at his/her level

Support the
Regional Program Director in monitoring the security of the program and ensure
internal resources for employees according to the context

a network of contacts with security/context staff of fellow INGOs, represent HI
in access, security and safety meetings

feedback and advice on security risks, as well as on security management
resources, such as SOPs, and proposals

collaboration with the Regional Program Director and Senior Management Team,
update the security and contingency plans according to the evolution of the

the Regional Program Director on exploratory mission assessments,
identification of office/guesthouses, and the opening of new areas

the Regional Program Director in sensitizing HI staff (national and
international) to security risks and ensuring the understanding and
implementation of security documents

Influence: Develop external influence of HI and the
external representation of the organization his/her responsibilities area

represent HI vis-à-vis local, national, traditional, political, military and
diplomatic authorities and bodies; and international organizations and
coordination mechanisms & system.

Relay he
messages of HI global advocacy to all relevant external parties.

local partnerships, in link with the line Manager.


Qualifications, Skills and Experience:

ideal candidate for the Humanity & Inclusion Operations Manager job
placement must have five to seven years of professional experience in
humanitarian and/or development contexts;

At least
5 years of experience as Operations Manager/Head of Programmes or similar

experience managing all aspects of the project management cycle

working with M&E and Reporting Systems

of donor strategies, procedures and reporting, developing proposals

security management experience mandatory

management (safeguarding of beneficiaries, security, finance, donors, etc.)

Proven managerial experience;

o   Demonstrated
financial management skills

o   Proven
representation experience;

o   Strong
communication skills;

o   Strong
interpersonal and intercultural skills;

o   English
mandatory (oral and written)

Strong writing and reporting skills



working experience with Humanity & Inclusion is a strong asset;

of disability issue and working with Organizations of Persons with Disabilities


Personal qualities:

Essential: Ability
to work under high pressure


Starting Date:
15 January 2021

Length of contract: 1-year renewable



and Inclusion is an Equal Opportunity Employer, we encourage females and
persons with disabilities to apply to become a part of our organization.

HI staff
must adhere to the values and principles outlined in the Code of Conduct. In
accordance with these values, HI operates and enforces policies on Beneficiary
Protection from Sexual Exploitation and Abuse, Child Safeguarding, Anti-fraud,
bribery, and corruption.

HI does
not solicit funds in exchange for employment opportunities


How to Apply:

Please send an
updated CV (3 pages max, including three professional references.) with a cover
letter addressed to: The HR department at: recruitment@uganda.hi.org indicating
Application for Operations Manager Do not attach certificates.


NB: Only shortlisted
candidates will be contacted. Any efforts to influence the recruitment process
will lead to automatic disqualification.


Deadline: Friday, 30th October 2020 by 5:00pm


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