Head Integrated Channels Job Placement – Stanbic Bank

 

Job Title:    Head Integrated Channels

Organization:  Stanbic
Bank

Duty Station:  Kampala,
Uganda

 

About US:

Stanbic Bank Uganda
Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn
owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking
and financial services group. The Standard Bank Group is the leading banking
group focused on emerging markets. It is the largest African banking group
ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank
in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).

 

Job Summary:   The Head Integrated Channels will be
responsible for the development of customised client experience strategies
across all PBB customer touch points, for the overall PBB’s channel strategic
initiatives that will be aligned to the Bank’s strategy on multi-channel
framework and integration of all channels. He/she would ensure the commercial
and operational readiness of all channels and facilitate strategy formulation
and execution for all customer channels. The incumbent would be responsible for
the profitability of all channels including the recovery of cost for these
channels; take ownership of distribution initiatives which will be aligned to
the customer value propositions for the various segments as well as market
conditions.

 

Key Duties and
Responsibilities:

Sales Management

·        
Develop
sales strategies for the channel/s in line with the Segment’s Customer Value
Proposition and Sales Strategy.

·        
Coordinate
the sales budgeting process for new business volume and value, with proper
allocation to channels, Segments, Products and other Market considerations

·        
Coordinate
and monitor the sales activities to ensure alignment to budgets and to adjust
sales tactics to optimize local market conditions

·        
Work
with the data team to identify and anticipate trends, gaps and sales
opportunities

Service Management

·        
Drive
focus on self-service electronic channels and initiatives that ensure reduced
cost of service and optimal customer convenience

·        
Champion
the tactical implementation of the service delivery plan to ensure best
customer experience in line with the Bank’s Standard’s and metrics

·        
Ensure
strategic integration of the sales and service delivery platforms to ensure
that service initiatives support the sales strategy.

·        
Identify
opportunities to harness technology to deliver increased traffic to the
alternate banking channels and reduce foot traffic to the banking halls.

·        
Assess
existing process tools against changing business needs; in order to identify
gaps and act as the business approval point for day-to-day process issues and
clarify operating model and accountabilities with business heads.

·        
Analyses
needs and challenges of diverse sales, service and operational groups to ensure
that focus is targeted on those activities that drive the most fundamental
change and that align to key strategic and tactical changes led by other
business units.

·        
Act as
member of PMO leadership team and support continuous improvement of execution
processes

Leadership,
Communication and Transformation

·        
Develop
and maintain an effective communication structure to manage and lead
transformation of new Distribution Channels initiatives

·        
Provide
robust communication and feedback to the Client Segments Heads, Client
Solutions and the Executive of the Bank.

·        
Create
innovative capabilities that bridge mobile, social, email and web in order to
provide appropriate solutions and services that are driven by consumer insight.

·        
Directly
responsible for market research, competitor analysis and industry projections

·        
Identify
potential opportunities for the bank’s digital channels.

·        
Anticipate
and respond appropriately to new demands, priorities, challenges, or obstacles
that impact channels.

·        
Define
key business challenges and models digital, and electronic, solutions.

·        
Lead
design thinking and ensures success of product innovation and digital
initiatives based on a customer-centric approach to design (from concept to
actual working application for both staff and external customers).

·        
Design,
develop and implement a change management strategy and framework for channels

·        
Accountable
to develop strategies to holistically, simplify work activities across branch
distribution, defining and designing standardized processes by product, channel
and by touch point.

Financial
Management

·        
Take charge
of the channels profitability

·        
Inputs
into budgeting process and cascade budget figures to the teams

·        
Ensure
departmental financial targets are monitored and managed monthly, with clear
action plans to bridge the gap where necessary

Compliance – Risk
Management and Processes

·        
Ensure
that all channels are compliant with laid down risk standards

·        
Ensure
that all compliance and regulatory issues are raised

·        
Put in
place the necessary measure to achieve satisfactory channel audit results

·        
Ensure
all people management, operational risk management and customer service
management processes are adhered to.

·        
Contribute
to the ongoing development and maintenance of the Control Framework,
establishing standards and controls and maintaining product governance and
policies to ensure regulatory requirements are met and to optimize and sustain
the distribution channel operations and achieve business objectives.

·        
Accountable
to develop tools and performance metrics to identify areas of non-compliance
and work with internal partners to rectify the gaps in order to deliver a
consistent customer and employee experience

·        
Manage
of all compliance processes (Institutional requirements, statutory
requirements, regulatory requirements) and reporting.

·        
Report
non-compliance and any process deviations from the vendor SLAs

·        
Interacting
with internal and external bodies such as Risk management, Internal Audit,
Legal Services regulations and other industry bodies in order to maintain a
sound compliance and risk-free environment in the digital banking space.

 


Qualifications, Skills and Experience:

·        
The
ideal candidate for the Stanbic Bank Head Integrated Channels employment
opportunity must hold a Bachelor’s degree in Business Administration or any
other related field from a recognized University

 

 

How to Apply:

All candidates are
strongly encouraged to apply online at the link below.

 

Click
Here

 

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