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Job Title:    BTSS Country General Analyst

Organisation: Citi
Bank

Duty Station: Kampala,
Uganda

 

About US:

Citigroup is today’s
pre-eminent financial services company and was built to create a highly
diversified financial services company that could act as one to deliver
solutions to clients throughout the world. With the most diverse array of
products and the greatest distribution capacity of any financial firm in the
world, our employees manage 200 million customer accounts across six continents
in more than 100 countries. Citi works tirelessly to provide consumers,
corporations, governments and institutions with a broad range of financial
services and products. We strive to create the best outcomes for our clients
and customers with financial ingenuity that leads to solutions that are simple,
creative and responsible.

 

Job Summary:  The
BTSS Country General Analyst’s primary objective is to ensure that each service
is optimally configured and managed to ensure quality and service, which is
scalable, measurable and sustainable. The role requires an experienced, capable
and influential Individual who can deliver cost effective and high quality
solutions in a very demanding, constantly changing and frequently ambiguous
environment. This role requires strong people management and is responsible for
the development of the local team. The role will involve ensuring that all
duties and requests are resourced and completed in a controlled and timely
manner and to meet and deliver minimum operating standards to our agreed
service levels.

This is an internal customer facing role and the incumbent will be
responsible for interacting with Citi’s internal stakeholders to ensure that
our core services are delivered to support their needs, as well as
communicating key changes and strategy implementation.

 

The role is responsible for the operational implementation and execution
for one or more of the BTSS’ core and non-core products. This requires close
co-ordination with the relevant regional Product Leads and Country Heads.

 

Key Duties and
Responsibilities:

Strategy:

·       
Development
and execution of the BTSS product strategy and operational delivery of GS
services in conjunction with the GS Cluster Head, and various regional
functions as well as in country business management.

·       
Identification,
development and implementation of BTSS initiatives, which reduce cost, add
value, increase control, enhance performance and deliver shareholder value for
in country services.

·       
Ensuring
compliance with global and regional functional policies, procedures and
programs whilst meeting local requirements and execution of local procedures as
per country regulatory requirements as applicable.

Financial Management:

·       
Rigorous
financial management and influence of direct and indirect spend.  Identification and sustained delivery of cost
efficiencies.

·       
Direct
participation and/or coordination of important and complex projects of the
department

·       
Adhere
and meet country financial budget

·       
Monthly
variance review and monitoring

Talent:

·       
Provide
leadership and development of staff locally in Country

·       
Addressing
training and professional development, appraisal and performance management to
direct staff in country

Operations Management:

·       
Ensure
efficient delivery of B&TSS services in country

·       
Management
of operational risk and control utilising key performance indicators and
Service Excellence and Continuous Process Improvement techniques and identify
weakness areas require corrections as appropriate .

·       
Continuous
development and improvement of operational performance and output including
efficiency, service quality and value for money.

·       
The
successful candidate will be expected to exemplify the values of the Enterprise
Operations and Technology organization.

·       
Regular
interface with senior country management including the CCO, SCOO and various
Business Heads as part of the country senior management team

·       
Building
and maintaining strong relationships and dialogue with key internal clients to
ensure that services provided are customer centric and continually adapted to
the changing needs of the business.

·       
Service
delivery and operational management (performance analysis, reporting & metrics
issue management, innovation, change management and continuous performance
improvement).

·       
Management
of significant outsourced operations including oversight of structured vendor
management environment.  Engagement with
outsourced supplier management at senior levels.

·       
Building
and maintaining a robust control environment across all areas of
responsibility.

Development Value:

·       
The
successful candidate will develop a broad understanding of Citi’s business
operations and organization.

·       
Vendor
management skills will be honed to a high degree, as the role is required to
operate with senior management from significant outsourced service providers as
well as with onsite management and staff in country.

·       
This
role will demand and develop significant general management and leadership
skills and the ability to achieve objectives through direct control, influence
and other indirect means.

·       
Successful
performance in this role will equip the incumbent with relevant experience and
exposure for further demanding and high profile roles within Citi.

·       
Opportunity
to obtain broad exposure to the full range of B&TSS

 

Qualifications, Skills and
Experience:

·       
The
ideal candidate must hold a University Degree with a specialization in
business, accounting/finance

·       
Exceptional
candidates who do not meet these criteria may be considered for the role
provided they have the necessary skills and type of experience.

·       
The
applicant should have significant operational experience in related or similar
areas ideally within financial services.

·       
People
and performance management experience.

·       
Demonstrated
knowledge of applying best practices in shared services delivery.  Experience of applying strong project
management disciplines, governance controls, change management programs and
initiatives.

·       
Cost
management and delivery of “bottom line” results.  Demonstrable achievement of rigorous
objectives and financial outcomes.

·       
Local
market place knowledge from commercial, business and political perspectives
would be an advantage.

·       
Developed
vendor management experience.

·       
Significant
client liaison or relationship management experience.

·       
Fundamental
understanding of controls and associated processes.

·       
Excellent
interpersonnel skills and confidence.

·       
Strong
operations, analytical, planning, process re-engineering and execution skills.

·       
Well-developed
cost management skills and delivery of “bottom line” results.

·       
Strategic
thinking and problem solving ability.

·       
Developed
customer focus and relationship management skills.

·       
Ability
to influence stakeholders at all levels.

·       
Strong
English verbal and written communication with good presentation skills.

·       
Flexibility
and responsiveness

·       
Structured
and organised approach.

·       
Financial
& Technological literacy.

·       
Great
Negotiation skills.

 

Competencies:

·       
Resilience,
adaptability and the ability to remain focused.

·       
Ability
to achieve results through influence of stakeholders and clients and the
leadership of and participation in virtual teams.

·       
Ability
to analyse complex, ill-defined problems and to develop practical solutions.

 

How to Apply:

All applicants who to join Citi Group in the aforementioned capacity are
encouraged to apply online at the web link below by submitting an updated CV,
cover letter, copy of ID and up-to-date transcript of academic results.

 

Click
Here

 

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