Operations Manager US Non-profit Careers – Mercy Corps


Job Title:    Operations Manager Kampala

Organization: Mercy

Duty Station:
Kampala, Uganda

Reports to: Operations


About US:

Mercy Corps has been
present in Uganda since 2006, focusing its interventions on economic and
agricultural development, maternal child health and nutrition, governance,
conflict management and humanitarian response. In 2017, Mercy Corps had an
impact on almost 1 million beneficiaries in Uganda through our work focusing on
building resilience and enabling economic growth, improving opportunities to
attain better health and nutrition, and improving governance and conflict
management. Common themes include community engagement, inclusive development,
gender, and working in partnership with local government, the private sector
and civil society actors.


Job Summary:  The Operations Manager provides general
management and leadership for all program support functions at the country
office level including operations and security. The Operations Manager
proactively and informatively communicates and coordinates the program support
functions with Mercy Corps staff in program implementation area managed from
Kampala. S/he will be responsible for all aspects of operations: procurement,
logistics, administration and security in Kampala. This position requires about
20% travel to the field offices.


Key Duties and Responsibilities: 

Strategy &

  • Recognize opportunities for innovative action and create an
    environment where alternative viewpoints are welcomed.
  • Set direction of program support department by prioritizing and
    organizing actions & resources to achieve objectives and contribute to
    countrywide strategy development.
  • Work with the Operations Director and senior management team to
    support the growth of the program portfolio, formulate strategies and
  • Develop and organize activities to secure resources for programs and
    convince stakeholders to provide support.


  • Interface with government and non-government stakeholders
    responsible for coordinating all supply shipments via the appropriate
    approval processes.
  • Maintain productive relationships with all government, ministries,
    other stakeholders, vendors, suppliers, etc.

Team Management

  • Develop the capacity of the team and assist with continued
    development of a career path for operations staff.
  • Facilitate operations aspects of program planning, and upcoming
    operations resources needs, especially procurements.
  • Work with all Mercy Corps staff to ensure smooth introduction and
    adoption of operational systems.
  • Assist teams in understanding their roles and responsibilities in
    terms of interaction with operations.
  • Be responsible for full and proper implementation of Mercy Corps
    systems of management, compliance and control as described in Mercy Corps
    field manuals.
  • Work with finance compliance to detect and mitigate fraud, conflict
    of interest and legal ramifications of Mercy Corps activities.

Operations –
Procurement and Logistics

  • Ensure that procurement is completed, documented, and delivered to
    end-user in a timely manner, ensuring that items procured meet the specifications
    of the end-user while adhering to donor and Mercy Corps procurement
  • Chair tender openings as required.
  • Establish and maintain pipeline of supplies, overseeing the
    logistical aspects of the operation; oversee goods/commodity storage and
    movements as needed.
  • Supervise the fleet management team and ensure systems to track
    maintenance, fuel usage and vehicle scheduling.
  • Liaise with finance to ensure compliance and payment schedules;
    maintain service contracts.
  • Coordinate logistics (non-program) aspects of material aid projects
    and associated shipments; manage importation and customs clearance
    elements. Oversee equipment registration, licensing and insurance, etc.
  • Maintain inventory records of materials and materials flow; oversee
    tracking of all assets.
  • Coordinate with Kampala and field offices on travel and logistics
    support as required.

Operations –

  • Ensure administrative systems are in place and implemented as
    described in the Field Administration Manual.
  • Oversee set-up and development of Mercy Corps offices including
    drafting and reviewing contracts for office and housing space, leasehold
    improvements, IT.
  • Develop and periodically review country or field office specific
    policies and communicate them to teams.
  • Oversee database and file management for administration,
    procurement, logistics resources documents.
  • Ensure all aspects of asset management including maintenance of
    asset register and investigation of missing assets.
  • Oversee facility management, including housing and office leases;
    ensure that security standards are maintained at all premises.
  • Ensure that Mercy Corps contracts and business
    transactions/relationships are transparent and in compliance with Ugandan
    law and Mercy Corps/donor policies.
  • Support program start-up through the administration of support teams
    across various field locations.
  • Create and maintain operations systems to ensure effective and
    transparent use of financial resources for timely and informative
    reporting in line with donor and Mercy Corps policies and procedures.

Finance &
Compliance Management:
compliance with donor and Mercy Corps regulations.


  • Ensure compliance with security procedures and policies as
    determined by country
  • Proactively ensure that team members operate in a secure environment
    and are aware of policies.


Qualifications, Skills and Experience: 

  • The applicant for the Mercy Corps Operations Manager Kampala job
    placement must hold a Bachelor’s Degree in Business Administration,
    Procurement and Logistics Management or a closely related field.
  • A post graduate qualification in the above disciplines is highly
    desirable. A professional qualification such as CIPS is an added
  • At least 5+ years of relevant management experience with 2+ years of
    supervisory experience
  • Sound understanding procurement, administration, and logistics
    management systems.
  • Commitment to capacity building and team coordination.
  • Experience working INGOs or businesses in operational functions
  • Good organizational and management skills and the ability to
    anticipate project needs.
  • Proven ability to work cooperatively with others in a team
    environment, and in a diverse group of national and international staff.
  • Must be able to advise staff on program and office activities and
    security issues.
  • Demonstrated proficiency with the MS Office software (i.e., Word,
    Excel, PowerPoint) is required.
  • Fluent in both written and spoken English


How to Apply:

All suitably
qualified candidates are encouraged to apply online at the link below




Deadline: 30th September 2020


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