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Job Title:        Registration Assistant
(Fresher Job Opportunities)

Organization:
Humentum

Duty Station:
Kampala, Uganda

Reports to: Associate
Director, Revenue and Events Management

 

About US:

Humentum is a global
membership association providing training, convening, consultancy, and support.
We help organizations working for social good by managing compliance and risk,
juggling finances, designing programs, and helping people perform at their
best. Together we’ll help our sector dream big – and achieve critical wins to
get things done.  Become part of the
human momentum needed to create a just and sustainable world. 

 

Job Summary:  The Registration Assistant will work with the
wider programs team to support the preparation and execution of effective
customer lead nurturing and registration process for attendees of all Humentum
learning events. This is a remote based position working with a global team.
This is a temporary position with a 9-month term.

 

Key Duties and Responsibilities: 

·        
The
incumbent will support lead inquiries and registrations for Humentum learning
events, including open workshops, member-based events, and conferences.

·        
Proactively
communicate with leads about requested events throughout the registration
process using phone, email, and other methods as needed

·        
Process
registrations, cancellations, substitutions, and transfers of registered
participants

·        
Collect
outstanding payments prior to start of a workshop

·        
Track
ineligible registrations and manage waitlists

·        
Communicate
with trainers and learners support team prior to workshops with logistics and
registration information

·        
Send
workshop reminders to participants prior to each event including pre-work
assignment and logistical reminders

·        
Post-event
reconciliation of event attendance in Cvent

·        
Provide
general support to the Registration Team as needed

·        
Work
with Accounts Receivable to assist with reconciliation and reporting

·        
Manage
outreach to credit holders and work with Accounts Receivable to reconcile
credit use

Other duties

·        
Participate
in learning delivery operations team meetings, organizational meetings and
other special staff initiatives;

·        
Maintain
filing systems (electronic) for the Program area(s) and assist with the
maintenance of organization-wide systems.

·        
Other
duties as assigned consistent with the spirit and intent of the position.

 

Qualifications, Skills and Experience: 

·        
Experience
with database and other technology systems, especially cVent, Salesforce,
Microsoft Office applications, especially Excel and Outlook preferred

·        
Experience
with accurate data entry, especially accounting data, preferred

·        
Two
years of prior customer service experience is required

·        
A high
standard of English

·        
High
level of proficiency with technology systems, databases and applications

·        
Meticulous
attention to detail – demonstrates accuracy and thoroughness, organized,
monitors own work to ensure quality

·        
Exceptional
verbal and written communication skills, including email and online messaging

·        
Ability
to manage multiple tasks

·        
Ability
to work in a fast paced, team environment with rapidly changing priorities in a
dynamic and unpredictable context

·        
Independent
problem-solving ability

·        
Customer-oriented,
positive attitude

·        
Must be
able to work as part of a remote team as well as independently

·        
Commitment
to a work environment that incorporates Humentum’s cultural values: Mission-
Driven, Professional, Direct, Naturally collaborative, Collegial and Fun.

·        
Spanish
fluency a plus

 

How to Apply:

Please submit an
application addressed to Tara Dolan, Human Resources Manager at the link below.

 

Click
Here

 

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