Finance Officer - Kasese

  Finance Officer - Kasese   About the Role This position is a new and exciting role in our Uganda team as part of a new five (5) year...

Fresher Diploma Customer Service Jobs - Receptionist - Aramex

Organization: Aramex
Duty Station: Kampala, Uganda

About Aramex:
Aramex is a leading global provider of comprehensive logistics and transportation solutions. Established in 1982 as an express operator, the company rapidly evolved into a global brand recognized for its customized services and innovative multi-product offering. In January 1997, Aramex became the first Arab-based international company to trade its shares on the NASDAQ stock exchange. After five years of successful trading, Aramex returned to private ownership in February 2002 and continued to expand and excel as a privately owned company, establishing global alliances and gaining stronger brand recognition. In June 2005 Aramex went public on the Dubai Financial Market (DFM) as Arab International Logistics (Aramex) with its shares traded under ARMX. Today, Aramex employs more than 13,900 people in over 354 locations across 60 countries, and has a strong alliance network providing worldwide presence.

Job Summary:  The ambitious receptionist will ensure highest customer service standards, reinforce a positive customer relationship and become the customer’s trusted advisor in accordance with company policy.

Key Duties and Responsibilities: 
·         Serve walk- in customers and provide full information and advice.
·         Manage and meet customer expectations
·         Sustain high customer satisfactory service level
·         Attending to cash customers and fulfil their requirements, solve their problems, follow up their cases and update them.
·         Work collaboratively with the sales team to reach more potential customers
·         Communicate effectively with customers in a professional and friendly manner
·         Contact four cash customers per day
·         Receiving and directing visitors and clients
·         Handling telephone calls
·         Promote campaigns for customers, Implement and promote Loyalty programs
·         Handle all outstanding reports and close the related cases on daily basis.
·         Logging in all inbound and outbound calls and supporting sales in making calls to all our clientele and sending the report.

Qualifications, Skills and Experience: 
·         The applicant must hold a degree or diploma in the related field
·         Two years of experience in a customer service role
·         Must be ready to work with a team.
·         Computer literate.
·         Excellent problem solving & interpersonal skills.
·         Excellent communication skills, both oral and written.
·         Presentable, proactive and an outgoing personality.
·         Writing and reporting skills.
·         Integrity
·         Ability to multi-task and get things done to completion.
·         A team player with a positive attitude, proactive and attention to detail.
·         Results oriented, hardworking and creative.

How to Apply:
All candidates should send their applications to:

Deadline: 24th September 2020.

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