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Job Title:    Technical Support Officer

Organization: Smartwatch Solutions LTD

Duty Station:
Kampala, Uganda

Reports to:  TSS

 

About US:

Smartwatch Solutions
is East Africa’s leading provider of fleet and mobile asset management
solutions. Established in 2011 as a direct response to the emerging trends in
dynamic Mobile Resource Management, backed up by the growth in the Oil and Gas
sectors across East and Central Africa.

 

Job Summary:  The Technical Support Officer is responsible
proper installation of company hardware devices

 

Key Duties and
Responsibilities: 

·       
Install
and configure Fleet management products on database.

·       
Follow
the company’s standard operational policies and procedures including
established escalation procedures

·       
Ensure
that company resources are well utilized like tools, phones and laptops.

·       
Responding
to call-outs in a timely fashion.

·       
Collect
relevant technical details to effectively troubleshoot reported issues.

·       
Perform
complete, accurate, and timely entry of information into CRM tool for all
incidents/support requests (e.g. gather and document required information from
customers).

·       
Capture
new vehicles onto the database.

·       
Prepare
quality check list, Job cards and work reports requirements within the
department.

·       
Customer
liaison (attend to their queries)

·       
Utilize
remote secure access technologies such as Apps to diagnose and resolve customer
issues

 

Qualifications, Skills and
Experience:

·       
The
applicant must hold a diploma in Electrical Engineering or its equivalent

·       
One to
two years of experience in a relevant field and Previous experience of
mechanical Engineering

·       
Time
Management

·       
Excellent
problem-solving skills.

·       
The
capacity to work well within a team.

·       
Attention
to detail.

·       
Exceptional
communication skills

·       
The
ability to prioritize your workload.

·       
The
capacity to clearly explain a technical problem to a customer/colleague.

·       
Customer
centric

·       
Ownership

·       
Continuous
Improvement

·       
Positive
attitude

·       
Innovative
thinker

·       
Expert
knowledge in electrical circuit interpretation.

·       
Ability
to identify color cording.

·       
Basics
of instrumentation and control system.

·       
Basics
of Automotive Engineering.

·       
Knowledge
in Telecommunication systems

·       
Wider
knowledge in computer applications.

·       
Expert
knowledge in how operating systems and software works.

·       
Logical
thinking.

·       
Excellent
troubleshooting and analytical skills

·       
Interpersonal
skills as you will regularly be in contact with colleagues and/or customers.

 

How to Apply:

All candidates
should Email their updated CVs and applications to
hr@smartwatchsolutions.com 

 

NB: Only shortlisted candidates shall be
contacted.

 

Deadline:  8^th October 2020

 

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