Job Title: Banking Assistant – Call Centre (4
Fresher Job Opportunities)
Organization: Finance
Trust Bank
Duty Station:
Kampala, Uganda
Reports to: Customer Service Supervisor
About US:
Finance Trust Bank was licensed as a Tier 1 Commercial Bank
on 11th November, 2013, taking over the financial services business of Uganda
Finance Trust Limited (MDI). Today Finance Trust Bank is a fully fledged
commercial bank serving a clientele of over 400,000 depositors and over 23,000
borrowers, through a network of 35 branches country wide. The bank offers a
variety of Products and services including; Savings, Current accounts, Loans,
Money transfer services and Bills payments to its target market which comprises
of micro, small and medium entrepreneurs, salary earners and youth.
Job Summary: The Banking Assistant – Call Centre will
answer incoming calls from customers to take orders, answer inquiries and
questions, handle complaints, troubleshoot problems and provide information.
Key Duties and Responsibilities:
·
Answer calls professionally
·
Respond to customer inquiries
·
Research required information using available
resources
·
Handle and resolve customer complaints
·
Provide customers with product and service
information
·
Enter customer information into the system.
·
Process orders, forms and applications
·
Identify and escalate priority issues
·
Route calls to appropriate resource.
·
Follow up customer calls where necessary.
·
Complete call logs.
·
Produce call reports.
Qualifications, Skills and Experience:
·
The applicant for the Finance Trust Bank Banking
Assistant – Call Centre job
should hold a Degree or Diploma from a recognized institution
·
Past experience in Call Centre work environment
is a requirement.
·
Knowledge of customer service principles and
practices
·
Knowledge of call center telephony and
technology
·
Proficient in relevant computer applications
i.e. excellent Microsoft office skills
·
Fluency in both spoken and written English is a
MUST
·
Fluency in more languages is an added advantage
·
Excellent communication and interpersonal skills
·
Professional and Smart in appearance
·
Ability to work under pressure
·
Good time management and consciousness
·
Good organizational skills
·
Good listening skills
·
Problem analysis and problem solving skills
How to Apply:
All suitably qualified candidates should address their
application to Head, Human Resource, Finance Trust Bank, Plot 115 & 121,
and Katwe. P.O. Box 6972, Kampala, Uganda, and email it, as well as photocopies
of academic testimonials, and a CV to [email protected]. The CV should
include telephone contacts and email addresses of three referees, one of who
should be the most recent employer.
Deadline: 12th
September 2020
NB: Only shortlisted
candidates will be contacted on Tel. Numbers 0312 222600 or 0414 341275 ONLY.
Please note: As per Bank procedures, No job offers are made online.
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