The Ugandan Jobline

Job Title:   Relationship Officer – Logbook Finance
Product (2 Job Placements)

Organization:
Platinum Credit (U) Ltd

Duty Station:
Head Office, Kampala Uganda

About US:

Platinum credit is a
leading Regional Micro Finance Company providing emergency loans to employed
individuals in Eastern Africa. We have a wide spread branch network in Uganda,
Kenya and Tanzania. Platinum Credit (U) Ltd has introduced a new product
available to formally employed persons working in the Private Sector. Platinum
Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd.

Job Summary:  The overall job purpose will be to ensure effective and efficient communication with customers to achieve customer satisfaction, timely
loan repayments and repeat business.

Key Duties and Responsibilities: 

·       Develop and oversee relationships with
clients to ensure top level service is provided to clients.

·       Perform as key contact point for portfolio of
clients dealing with routine matters throughout range of services and products.

·       Consistent and frequent communication with
clients providing complete, concise account information and guidance.

·       Addressing customer concerns and complaints.

·       Design and implement techniques for educating
old and new customers on the benefits of existing and new products or services.

·       Ensure assigned portfolio is performing as
per company’s set targets.

·       Ensure retention of customers with at least
40% of repeat business from assigned portfolio.

·       Ensure collections performance target of 90%
and above for your portfolio.

Qualifications, Skills and Experience:

·       The ideal candidate must hold a Degree in
Business Administration or any other relevant field.

·       1-2 years proven experience in Debt
Collection preferably in a Financial Institution

·       Knowledgeable about Asset Finance

·       Computer knowledge.

·       Customer Care Experience.

·       Must possess leadership and supervisory
skills.

·       Excellent numerical and analytical skills.

·       Excellent interpersonal and communication
skills.

How to Apply:

All interested and
qualified candidates please submit your application, detailed CV (in Ms Word
format) and testimonials (in PDF format)to the address below; (total email size
should not exceed 2mb)

The Human Resource
Manager;

Platinum Credit (U)
Ltd

Send your
application by

Email to:
info@platinumcredit.co.ug,

Platinum Credit (U)
Ltd is a subsidiary of Platcorp Holdings Ltd

Deadline: 15^th August 2020

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