Administrative Assistant / Secretary Job Careers - Goodman International Ltd

Job Title:         Administrative Assistant / Secretary Organization:  Goodman International Ltd Duty Station : Kampala, Uganda ...

Fresher IT Assistant US NGO Job Opportunities - International Rescue Committee (IRC)

Job Title:        I.T Assistant
Organization: International Rescue Committee
Duty Station: Uganda
Reports to: IT Officer

About US:
The International Rescue Committee helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. It was created by Albert Einstein more than 80 years and has been working in Uganda since 1998. It has particularly working in the conflict zones where tens of thousands of people have been kills and over 1.6 million displaced. Following a peace agreement in 2006, Ugandans are returning home and looking to rebuild their lives. The IRC is there to protect women and children from violence and exploitation by fostering a safe environment and encouraging education, and is supporting farmers and small businesses, and helping communities promote peace and long-term development.

Job Summary:  The I.T Assistant will be primarily responsible with assisting and facilitating the installation and configuration of IT infrastructure, staff training and operations of IT activities in IRC Imvepi- Arua. The IT Assistant will offer 1st and selected 2nd level support to Field staff and work closely with the IT Officer, IT Manager, Field Coordinator and on request with the Regional IT Director to ensure proper ICT functioning and support.

Key Duties and Responsibilities:  
IT Support - Provide Level 1 and Level 2 Support
·        Work with end-users or IT Officer (or Service Desk) on resolving Level 1 issues For IRC Arua- Imvepi Staff
·        Resolve or escalate Level 2 and Level 3 issues on request to appropriate internal or external resource (IT Officer, IT Manager, IHUB) as necessary.
·        Liaise with IRC Imvepi Internet Service Providers (ISP) for the purpose of improving the system and resolving any breakdown in internet services.
·        Ensure that antivirus programs on each machine are updated regularly.
·        Work with Help-desk to create email addresses, update mailing lists, and keep proper tracking of email addresses.
Installation & Configuration and Maintenance
·        Offer systems administrative support to the Servers, Windows server 2016 operating system, Domain and essential network services.
·        Desktop/laptop hardware, software, and peripherals, using IRC standard Windows 10 operating system image.
·        Local Area Network, wireless network, peer-to-peer or client server architecture, as appropriate.
·        Provide monitoring reports with information on condition of network and ISPs to the IT Officer to assist with timely upgrades and necessary changes
·        Ensure SUN 4.4.2 and QA BI is properly installed and functional on all Finance departmental computers in the office.
Maintenance, Repair & Security
·        Perform preventative maintenance on all IRC Arua-Imvepi Staff computers and network resources.
·        Ensure that server backup is done on regular basis and that staff are reminded to do back up before their computers are sent out for repairs. Ensure data security backups and protection of the LAN against data corruption.
·        Work with the IT Officer to update and maintain network documentation to include but not limited to IP address, Network and Server system access, email creation systems, upgrades and changes to original network, etc.
·        Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.
·        Closely collaborate with International and HQ IT team on help-desk, connectivity and other in country and global IRC IT projects.
·        Provide technical input and support to the Imvepi office Local Area Network. Ensure proper record keeping of breakdowns, problems and maintenance carried out.
·        Any other IT related tasks assigned by the Field Coordinator in consultation with the IT Officer, IT Manager or Regional IT team to accomplish the overall organizational goals.
Training, Evaluation, and Testing
·        Provide regular user and support staff training, including training on basic care and maintenance of computers and equipment for users which include training IRC staff and guests on the safe handling and general operation of computers and accessories and ensure that all IRC staff are in compliance with IT policies and procedures
·        Research and suggest new technology as required by Regional and HQ IT.
·        Prepare and submit regular weekly, monthly and trip reports that provide sufficient detail for HQ to understand the project and country office’s computer environment, needs, IT staff availability and skill levels and future plans.
IT Asset Management
·        Keep an up-to-date ICT asset register by performing monthly asset verification for all IT assets in the offices including Software & licenses (Box, WebEx and Cyberoam FWs, Merakis).
·        Create and maintain IRC computer software/hardware inventory ensuring accuracy.
Policies and Protocols
·        Implement available plans for repair of dysfunctional laptops, desktop computers, photocopiers, printers, etc.
·        Implement appropriate protocols for regular maintenance of all IRC computer related equipment.
·        Implement local IT Policy for IRC Uganda in coordination with IT Officer, IT Manager, Field Coordinator and Regional IT support team.

Qualifications, Skills and Experience:
·        The ideal candidate for the International Rescue Committee (IRC) I.T Assistant job placement must hold a Bachelor’s degree in Computer Science or an equivalent, or equivalent technical work experience.
·        Two to three years of IT Support experience
·        CCNA course desired, MCSE or equivalent experience is a plus.
·        At least 3 years of experience in IT profession
·        Experience installing, configuring, and managing both wired and wireless LAN, and firewalls.
·        Computer imaging skills required.
·        Outlook and cloud backup experience required.
·        Excellent communication and interpersonal skills required.
·        Fluency in English (written and spoken) is required.
·        Customer/Client service experience
·        Able to work independently within a team environment
·        Ability to lift and carry 50 pounds from floor to a standard desktop.

How to Apply:
All suitably qualified and interested candidates are encouraged to apply online at the link below.

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct.  These are Integrity, Service, and Accountability.  In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Deadline: 1st July 2020

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