Fresher US NGO Jobs – Community Accountability Reporting Mechanism Officer – Mercy Corps

Job Title:           Community Accountability Reporting Mechanism

Mercy Corps

Duty Station: Uganda

Reporting to:
Program Quality and Partnerships Manager

About US:

Mercy Corps is a US-founded global non-governmental,
humanitarian aid organization operating in transitional contexts that have
undergone, or have been undergoing, various forms of economic, environmental,
social and political instabilities. 

Job Summary:  The Community Accountability Reporting
Mechanism Officer will work with the Apolou Activity team and the country level
CARM and Risk team to lead the roll-out and implementation of CARM within the
Apolou Activity. Working with the program and MEL teams, in coordination as
needed with different supporting departments, s/he will manage and support the
implementation of the Apolou CARM Plan, focusing on CARM rollout and
maintenance in the different implementation areas. The CARM Officer will be
responsible for receiving, translating, and grading feedback received via the
context specific channels identified by the program. He/she will work with the
country level Senior CARM officer to ensure that the CARM system functions as
per the Mercy Corps Uganda CARM SOPs.

Key Duties and Responsibilities:  

Support the Program Quality and Partnerships
Manager in rolling out the CARM system in Apolou Activity implementation areas

Managing the day to day activities of CARM, in
particular, receiving, translating, grading and reporting the complaints
received via CARM channels

Monitoring and overseeing, at the program level,
the main avenues that feedback will be filed

Ensuring that all feedback received is filed in
the program CARM database, graded and shared with the appropriate team
member(s) as identified by the Uganda CARM SOPs.

Training Apolou Activity staff, partners, and
the community on the CARM system via orientation sessions, training sessions
and ongoing refresher trainings as needed.

Ensuring that all Apolou partners have a CARM
system which aligns and/or feeds into the Mercy Corps CARM

Conducting regular field visits to Apolou
implementation areas for CARM monitoring

Following up with program teams to ensure all
cases are closed and appropriate action taken

Analyzing the trends in CARM feedback received
and preparing monthly/quarterly reports

Contacting the complainants whose cases have
been resolved and survey their satisfaction with CARM and with how their cases
were handled

Developing, maintaining and updating IEC

Leading in community sensitization activities
and follow up

Together with program teams, develop a process
to ensure integration of learning from CARM into program implementation

Working with the country level CARM and Risk
teams to ensure that all CARM SOPs are adhered to

Comply with and ensure compliance of global data
protection and privacy standards such as the GDPR while confidentially
receiving, following up on, and reporting on CARM feedback received.

Organisational Learning

As part of our commitment to organizational
learning and in support of our understanding that learning organizations are more
effective, efficient and relevant to the communities they serve, we expect all
team members to commit 5% of their time to learning activities that benefit
Mercy Corps as well as themselves.

Accountability to Beneficiaries

Mercy Corps team members are expected to support
all efforts towards accountability, specifically

to our beneficiaries and to international
standards guiding international relief and development work, while actively
engaging beneficiary communities as equal partners in the design, monitoring
and evaluation of our field projects.

Qualifications, Skills and Experience:

The applicant must hold a Bachelor’s degree or
equivalent in relevant field

Two years of related work experience, preferably
with an international or local Non- Governmental Organization (NGO)

Proven experience in data collection,
data-entry, data/information management and analysis

Proven experience in developing or contributing
to accountability frameworks, standard operating procedures (SOPs) for feedback

Experience handling sensitive information

Strong organizational, capacity building, and
communication skills

The ability to work closely in a team, be
patient, adaptable, flexible, able to improvise and work in an environment that
is often stressful and potentially volatile.

Good interpersonal skills with the ability to
communicate and negotiate clearly and effectively at all levels, taking into
account cultural and language difficulties. Tact and diplomacy are essential.

Fluency in Nga’karimojong essential. Pokot
language skills an advantage.

How to Apply:

All candidates are encouraged to apply online at the link


Deadline: 24th March 2020

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