6 Fresher Call Centre Operator Assistant Job Opportunities – Uganda Red Cross Society (URCS)

Job Title:       Call Centre Operator Assistant (6 Job

Uganda Red Cross Society (URCS)

Duty Station:  Headquarters, Uganda

Grade:             UR 7

Reorts to:   Program Manager

About US:

Uganda Red Cross
Society (URCS) is the leading National Humanitarian Organization in Uganda and
a member of the International Red Cross and Red Crescent Movement.

Job Summary:  The role of the Call Centre Operator Assistant
is to quickly and accurately process calls for ambulatory/Emergency Health Care
Services so that an appropriate response can be provided as effectively as

Key Duties and Responsibilities: 

·       Answer Incoming calls.

·       Provide basic first aid guidance to the

·       Coordinate communication to relevant parties
during an emergency response including mobilization of ambulances through radio
call system.

·       To Manage and resolve customer complaints.

·       Identify and forward issues to supervisors.

·       Provide product and service information to

·       Documentation of all the calls and clients.

·       submission of Daily Reports.

·       Proper hand over post duty.

·       Custody of the gadgets /equipment under your

Qualifications, Skills and Experience:

·       The ideal candidate must hold a  Bachelor’s degree in Information Technology,
Public Relations,  Communication, Human
Resource, SWASA or a related field from a recognized institution.

·       At least one year’s relevant work experience
in the private or humanitarian sector;

·       Certification in computer applications will
be an added advantage.

·       Essential Knowledge

·       Ability to show initiative in planning and
developing new ideas and approaches, and to implement and communicate change

·       Ability to prioritise, work under pressure
and being responsive.

·       High level of integrity

·       Enthusiastic, upbeat personality; mature,
professional demeanor. Client-oriented with commitment to quality and high

·       Language proficiency (Multi-Lingual). English
and Luganda are a must with any other dominant local language is an added

·       Troubleshooting & problem solving skills
is a must.

·       Excellent communication skills (verbal), and
strong interpersonal skills especially verbal

·       Should be persistent, resilient and also
should have strong persuasive skills

·       Proficient with computer -MS Office
applications and strong multi-tasking ability.

·       Alertness to quality, with ability to work
quickly, accurately, and pay attention to detail.

·       Aptitude for learning, understanding and
applying concepts.

·       Able to work within a team and work

·       Ability to work under pressure.

·       Sense of urgency necessary to meet aggressive
sales production targets.

·       Ability to work in a very busy and
goal-oriented sales- driven environment.

·       Flexibility (Willingness to work various
shift times will be an advantage)

How to Apply:

All suitable
candidates please send your filled application form at the link below.


Attach your academic
transcripts and certificates. The filled application forms and academic
transcripts and certificates can be e-mailed to: sgurcs@redcrossug.org or hand
delivered, and or by post to:

Please send your
filled application form and attach your academic transcripts and certificates.
The filled application forms and academic transcripts and certificates can be
e-mailed to; vacancies@redcrossug.org or hand delivered, and or by post to:

The Secretary

Uganda Red Cross

Plot 551/555 Rubaga

P.O. Box 494,
Kampala, Uganda.


Due to large volumes
of applications; only short listed candidates shall be contacted. Canvassing
shall lead to automatic disqualification.

Deadline: 6th April 2020 at 5:00 pm

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