Fresher Call Centre Jobs – Assistant Quality Assurance Analyst – Platinum Credit (U) Ltd

Job Title:   Assistant Quality Assurance Analyst

Organization: Platinum Credit (U) Ltd

Duty Station: Head Office, Kampala,
Uganda

About US:

Platinum
Credit is a leading Regional Micro Finance Company providing emergency loans to
employed individuals in Eastern Africa. We have a wide spread branch network in
Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd has introduced a new
product available to formally employed persons working in the Private Sector.
Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd.

Job Summary: The Assistant Quality Assurance Analyst will assess the quality of
service call center staff provide to clients to promote a customer focused
response service hinged on the Platinum Credit Brand values.

Key Duties and Responsibilities: 

·       Regular measurement of
service delivery against internal compliance standards specifically for
customer-facing section of divisions (both inbound and outbound)

·       Identify the gaps as per
service provided by Call Centre staff and make recommendations as deemed
appropriate.

·       Manage the Client
Interaction Experience of the Call Centre staff at Platinum Credit Uganda.

·       Conduct surveys as and
when there is a business need.

·       Take a hands-on approach
to implementing the Quality Assurance policies and processes.

·       Monitor Call Centre
Evaluation Process to maintain compliance with the quality Assurance score
cards.

·       Monitoring and reporting
on individual and team performance.

·       Produce Management
Reports detailing and highlighting performance and adherence to KPI’s

Qualifications, Skills and Experience:

·       The ideal candidate must
hold a Degree in a relevant field.

·       A minimum of two years’
experience in a similar position.

·       High levels of attention
to detail.

·       Highly innovative – to
set new Ideas, trends & Principles.

·       Strong analytical
skills.

·       Excellent planning and
organization skills.

·       Good time Management,
specifically, the ability to prioritize.

·       Flexibility – the
ability to adapt and change.

·       High levels of
Integrity.

·       Complete accountability
for performance.

·       Computer knowledge.

·       Excellent interpersonal
and communication skills.

How to Apply:

All
suitably qualified and interested candidates should kindly send their
applications, detailed CV and testimonials to the address below;

The
Human Resource Manager;

Platinum
Credit (U) Ltd

Send
your application by

Email
to: info@platinumcredit.co.ug,

Platinum
Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd

Deadline:  20th
February 2020

For
more of the latest jobs, please visit https://www.theugandanjobline.com
 or find us on our facebook page https://www.facebook.com/UgandanJobline

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