The Ugandan Jobline

Job Title:           Relationship
Officer-Logbook Finance Product

Organization:  Platinum Credit (U) Ltd

Duty Station:    Head
Office, Kampala- Uganda

About Us:

Platinum Credit is a leading Regional Micro Finance Company providing
emergency loans to employed individuals in Eastern Africa. We have a wide
spread branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd
has introduced a new product available to formally employed persons working in
the Private Sector. Platinum Credit (U) Ltd is a subsidiary of Platcorp
Holdings Ltd.

Job Summary: Effective & efficient communication with customers
to achieve customer satisfaction, timely loan repayments and repeat business.

Key Duties and
Responsibilities: 

·        
Develop and oversee relationships with clients
to ensure top level service is provided to clients.

·        
Perform as key contact point for portfolio of
clients dealing with routine matters throughout range of services and products.

·        
Consistent and frequent communication with
clients providing complete, concise account information and guidance.

·        
Addressing customer concerns and complaints.

·        
Design and implement techniques for educating
old and new customers on the benefits of existing and new products or services.

·        
Ensure assigned portfolio is performing as per
company’s set targets.

·        
Ensure retention of customers with at least 40%
of repeat business from assigned portfolio.

·        
Ensure collections performance target of 90% and
above for your portfolio.

Qualifications, Skills and
Experience:

·        
The ideal candidate must hold a Degree in
Business Administration or any other relevant field.

·        
1-2 years proven experience in Debt Collections
preferably in Financial Institutions.

·        
Knowledgeable about Asset Finance.

·        
Computer knowledge.

·        
Customer Care Experience.

·        
Must possess leadership and supervisory skills.

·        
Excellent numerical and analytical skills.

·        
Excellent interpersonal and communication
skills.

How to Apply:

All suitably qualified and interested candidates should kindly send
their applications, detailed CVs (in Ms Word format) and testimonials (in PDF
format) to the address below;

The Human Resource Manager;

Platinum Credit (U) Ltd

Send your application by Email to: 
info@platinumcredit.co.ug,

Deadline:   15th November 2019

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