Entry Level UN Call Centre Jobs - Business Support Assistant (Help Line Operator) - United Nations World Food Programme (WFP)

Job Title:               Business Support Assistant (Help Line Operator) Organization:  United Nations World Food Programme (WFP) Duty...

UN Monitoring Assistant (Resilience) Job Placement - World Food Programme


Job Title:            Monitoring Assistant (Resilience)
Organization:   World Food Programme
Duty Station: Kampala, Uganda
VA NO.: 107643
GRADE: SC4

About US:
United Nations World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their lives. On average, WFP reaches more than 80 million people with food assistance in 80 countries each year. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to food and contribute to lasting solutions, especially in many of the world’s most remote and fragile areas.

Brief description of WFP in Uganda

WFP delivers food assistance in emergencies and work with communities to improve nutrition and build resilience. WFP provides life-saving food assistance and livelihood opportunities to refugees in Uganda. In addition, WFP assists the most vulnerable people in Karamoja with food and nutrition assistance. Finally, WFP works with smallholder farmers and links them to markets.

As Uganda strives to achieve Zero Hunger by 2030 and become a middle-income country by 2040, WFP is also assessing its relevance and repositioning its role in Uganda.

These jobs are found primarily in WFP Field based Offices, and job holders typically report to Programme Policy Officer or Programme Associate. The reporting lines may change depending on the size of the office. At this level work is carried out under minimum supervision. Job holders are expected to produce organised and accurate technical work and reports. They may provide guidance on standard practices to other staff and counterparts in their area of work.

Job Summary:  To perform monitoring activities within a specific coverage area and provide reports to support the effective delivery of assistance packages.

KEY DUTIES AND RESPONSIBILITIES: 
KEY ACCOUNTABILITIES (not all-inclusive)
·         Plan, coordinate and monitor the implementation of WFP's resilience and Livelihood activities within the Arua FO areas of operation, in accordance with the WFP standard guidelines/practices and report progress periodically to the Programme Associate I Head of Field Office for their information, reflect Upon and actions;
·         Draft project concepts, proof-read reports, documentation, correspondence, etc.t making changes in line established guidelines where appropriate.
·         Work closely with all partners including NGOS* government institutions, communities etc. and assist in assessment, planning, design, technical material preparation, training, implementation, monitoring and evaluation and repotting of planned projects;
·         Support and facilitate capacity building of cooperating partners and sub-national government officials to prepare for and respond to resilience and livelihood needs.
·         Maintain information record and monitoring plans, documentation, such as record of food and non-food item movement and programme checklist, to assist in the effective delivery and distribution of food item or non-food item.
·         Provide guidance and training in the new food assistance collection system in accordance with clear direction. to build capacity of another staff
·         Prepare detailed monitoring plans, case studies, qualitative and quantitative reports based on field monitoring findings on context, process and outcomes, including recommended follow-up actions to ensure program goals are achieved. Share such reports with Programme Associate I Head of Field Office and ensure follow-up actions are implemented on a timely basis
·         Assist in the consolidation weekly reports and provide monthly thematic updates for the output of the field office reports periodically and timely. Collate information for inclusion in reports, documents and correspondence, to support the effective work of other staff.
·         Verify resilience and livelihood data from partners I health facilities before it Is uploaded in the database in the Information Management system (PROMIS and COMET1. Plan. coordinate and monitor the implementation of WFP's resilience and Livelihood activities within the Arua FO areas of operation, in accordance with the WFP standard guidelines/practices and report progress
·         Identify risks and apparent issues in the programme, and report them to the appropriate personnel for mitigation measures timely
·         Ensure the visibility of WFP in the coverage areas at the Final distribution points and programme sites.



4Ps CORE ORGANISATIONAL CAPABILITIES
Purpose
·         Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
·         Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
·          Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
·          Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.
People
·         Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
·         Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
·         Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
·          Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.
Performance
·         Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
·          Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
·         Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
·          Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.
Partnership
·         Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
·          Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
·          Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
·          Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

FUNCTIONAL CAPABILITIES
Capability Name: Description of the behaviour expected for the proficiency level
Strategic Management: Displays basic understanding of WFP’s policies and strategies to perform monitoring and/or evaluation activities and their inter-relationship.
Performance Management: Applies knowledge of WFP’s performance management system to manage resources and relationships to undertake monitoring actions or deliver straightforward evaluations of operations, programmes, or processes to WFP monitoring and/or evaluation quality standards.
Qualitative/Quantitative Methodology           : Understand and applies an appropriate mix of established methods and data collection tools to monitoring, reviews or straightforward evaluations, in line with WFP’s strategic and operational results frameworks (metrics), WFP guidance and technical standards.
Data Analytics and Visualization: Collects and summarizes programme data, including information on shipments, distribution site logistics, the status of personas in need, and beneficiaries planned and reached for all programme assistance modalities and activities.
Programme Monitoring and Review           Gathers, organizes, and provides data on programme outputs, processes, and outcomes, including distribution plans and the status, quantity, and quality of food and cash distributed and technical assistance provided.


QUALIFICATIONS, SKILLS AND EXPERIENCE:
·         The ideal applicant must hold a Degree in Economics, Social Science. Social Protection or related discipline, or relevant training in delivery systems;
·         At least five years of relevant operational experience in the development field, preferably in a Safety Nets or Social Protection program design and implementation;
Proven technical skills and experience;
·         Demonstrated ability to develop and maintain productive, professional relationships with government and local community counterparts, donors, civil society and other stakeholders
·         High capacity for organization and coordination, as well as an ability to work with a high degree of independence in a team environment
·         Oral and Written Fluency in English as well as one or more of the following languages: Luo, Acholi, Lugbara, Madi, Kakwa, Aringa, Alur and Langi
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
·         Strategic thought: Able perform monitoring and/or evaluation activities and their inter-relationship. and link them to the higher programmatic aspirations and outcomes
·         Performance Management: Good grasp of performance management systems to manage resources and relationships to undertake monitoring actions or deliver straightforward evaluations of operations, programmes, or processes, to defined monitoring and/or evaluation quality standards.
·         Qualitative & Quantitative Methodology: Able to understands and applies an appropriate mix of established methods and data collection tools to monitoring, reviews or straightforward evaluations, in line with established strategic and operational results frameworks (metrics), guidelines and technical standards.
·         Data Analytics & Visualization: Able to collect and summarize programme data, including Information on shipments, distribution site logistics, the status of persons in need, and beneficiaries planned and reached for all programme assistance modalities and activities.
·         Programme Monitoring & Review: Able to gather, organize, and provide data on programme outputs, processes, and outcomes, including distribution plans and the status, quantity, and quality of food and cash distributed and technical assistance provided.
·         Experience in resilience delivery systems in Northern Uganda is desirable;
·         Experience in managing diverse and sometimes competing interests and perspectives to arrive at a durable consensus;


NB: Female applicants and qualified applicants from Uganda with Ugandan Nationality are especially encouraged to apply.

How to Apply:
All candidates who desire to join the United Nations World Food Programme are encouraged to submit their applications online at the link below.




Deadline: 31st October 2019

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