Several No Experience Customer Service Jobs – Personal Bankers – ABSA Group (Formerly Barclays)

Job Title:       Personal Banker (Several No
Experience Customer Service Jobs)

Organisation: ABSA Group 

Duty Station: Kampala,
Uganda

Reports to: Branch
Manager

About US:

Absa Group Limited, formerly Barclays Africa Group Limited, and originally Amalgamated Banks of South Africa, is an African based financial services group, offering personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. It is the majority shareholder of 11 banks spanning Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania (two entities), Uganda and Zambia, with a further two representative offices in Namibia and Nigeria. It also has an international office in London, which opened in September 2018.

Job Summary: The
Personal Banker will deliver exceptional sales performance by identifying and
meeting customer needs through selling & cross-selling of all Barclays
Africa Retail products & services.

Key Duties and
Responsibilities:                                                                             

Sales to Retail Banking Customers: 50%

  • Actively participate in specific product
    campaigns by ensuring that the products are explained to customers.
  • Agree, meet and exceed targets for
    specific sales campaigns.
  • Maintain own sales performance
    statistics for management information usage.
  • Own and manage personal product &
    channel sales targets to contribute towards the outlet sales objectives.
  • Refer to the appropriate area of
    delivery for specialist product help or advice (e.g. Schemes or Home
    Loans) when uncertain about the product delivery or application process.
    Respond directly to the customer.
  • Build effective relationships with
    branch staff to ensure that non-sales staff refer customers to the
    Personal Banker when they identify a particular product or service need.
  • In integrated branches, build effective
    relationships with Customer Advisors to ensure that they refer standard
    customers who become eligible for Prestige products and services.
  • Responsible for complete account opening
    documentation together with customers and submit to the Branch Manager for
    review before submitting to operations for processing.
  • Call customers when their accounts have
    been opened, generate welcome pack letters and send to customers.
  • When selling loans to Retail prestige
    customers, complete the financial analysis and statement review on
    customer accounts. Where customers do not meet the minimum criteria,
    advise the customer, verbally or in writing as the customer requires.
    Report such denials to the Branch Manager on a daily basis.

Operational Rigour and Compliance with KYC
Requirements: 20%

  • Ensure accuracy of each new account
    application, loan document, Barclaycard application and bank account
    mandate change. Personal Bankers are held personally accountable for
    accuracy and quality of these and supporting documents that they complete
    and submit.
  • The Barclays Bank Personal Banker will
    also achieve operational rigour excellence in all aspects of procedures
    and processes personally undertaken to ensure green audit.
  • Follow the Retail end to end account
    opening ensuring new accounts are authorized and KYC compliant. Escalate
    any items that exceed the agreed service level time lines or where there
    are unresolved KYC requirements, to the Branch Manager.
  • Comply with all general Barclays operational
    risk & rigour requirements e.g. KYC and anti-money laundering
    regulations.
  • Occasionally, assist the Branch Manager
    to open and close cashier tills at the beginning and end of each day.
  • Carry out snap checks as allocated by
    the Branch Manager.

Provision of Customer Service: 15%

  • Own customer queries and complaints
    around account opening, loans and card applications and resolve in a
    timely manner. Escalate any unresolved queries, or queries not resolved in
    a short period of time to the Prestige Branch Manager.
  • Build relationships with internal
    service providers (Operations and KYC Helpdesk) to ensure a quick
    turnaround time of escalated queries and complaints.
  • Guide customers to the appropriate
    delivery channel to meet their needs e.g. cashiers, drop boxes, ATM etc.
  • Advise customers as soon as cheque
    books, cards and other account items are ready for collection. Follow up
    with customers that have not collected the items within a reasonable time.
  • Advise customers as soon as new loans
    are approved and encourage draw-downs on the new loans.
  • When the branch is busy walk the queues-
    resolve quick inquires and direct customers to the correct counters.
  • Restocks merchandising materials
    (pamphlets, forms) in the Prestige Branch and advise the Branch Manager if
    supplies are running low.

Branch Support: 10%

  • The Barclays Bank Personal Banker will
    work closely with the Branch Manager/BOM, open and close Cashier tills at
    the beginning and end of each day.
  • Authorise cashier transactions above
    their teller limits when called upon.
  • Serve as the cash custodian for the
    Branch. This involves checking cashier cash levels throughout the day,
    restocking cashiers or repatriating excess funds, and reordering cash from
    the external provider based on daily limits as set out.

Community: 5%

  • Identify and participant in community
    initiatives to support as part of Barclays community initiatives (such as
    Make a Difference Day, Local community initiative, Financial Literacy)
  • Significantly contribute ideas to
    support the community initiatives agenda in the branch.
     

Qualifications, Skills and Experience:

  • The ideal candidate for the Barclays
    Bank Prestige Personal Banker should hold a good University degree or
    diploma or relevant experience in a front-line banking
    sales/marketing/service environment
  • Competitor product sales experience is
    an added advantage
  • The applicant should have comprehensive
    knowledge of the Bank’s products, services and policies including standard
    tariffs.
  • Possess a good understanding of overall
    Retail goals & objectives, including the branch’s objectives growth of
    sales, cost control and income contribution
  • Thorough knowledge and understanding of
    the sales process
  • A working knowledge of the procedure
    manuals
  • A thorough knowledge of the bank’s
    internal departments, systems & procedures as well as risk &
    rigour requirements
  • A good working knowledge and
    understanding of relevant legislation e.g. KYC, Anti-Money laundering,
    banking code, service standards, health & safety standards etc
  • Excellent planning & organization
    skills
  • Very strong communication skills, both
    verbal and written
  • Good questioning skills
  • Good PC skills
  • Good numeracy & analytical skills
  • Good selling/influencing skills
  • Presentation skills
  • Good networking skills
  • Listening skills

How to Apply:

If you feel
challenged by any of the above positions, and believe you can deliver on key
deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:

Click
Here

Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.

For more of the
latest jobs, please visit https://www.theugandanjobline.com or
find us on our Facebook page https://www.facebook.com/UgandanJobline

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