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Several Fresher Jobs - Customer Care Executive – Digital Call Centre - Pride Microfinance Limited (MDI) (Pride)



Organization: Pride Microfinance Limited (MDI) (Pride)
Duty Station:  Uganda

About US:
Pride Microfinance Limited (MDI) (Pride) is the leading Microfinance Deposit Taking Institution in Uganda with 34 networked branches and eight contact offices countrywide, an equal opportunity employer, regulated by Bank of Uganda under the MDI Act, 2003.     

Job Summary:  The Customer Care Executive - Digital Call Centre will mainly manage  the  digital  Call  Centre  in  relation  to  customer  service  i.e.  answering  incoming  calls  from  customers  in  regard  to  our  products,    inquiries,  offers,  quotes,  returns,  troubleshoot  problems,  provide  information  /  feedback  and  escalate  issues  if  necessary

Key Duties and Responsibilities:
·         To attend  to  customer  issues  on  all  the  available  company  digital  platforms. 
·         Cross-sell  company’s  products  to  clients  and  enhance  /  protect  the  reputation  of  the  company  at  all  times.
·         Contribute  positively  to  company  performance  by  continuously  achieving  all  set  targets  especially  in  saving  &  non-Credit  Income.
·         Preparing  monthly  /  weekly  reports  .
·         Undertake  customer  research  through  documenting  customer  feedback  and  administering  digital  research  tools.
·         Protect  and  enhance  Pride’s  reputation  at  all  times. 
·         To  support  the  Marketing  and  Digital  team  to  plan  and  produce  content  across  Pride’s  owned  digital  channels.
·         To  develop  knowledge  base  of  customer  behavior  to  support  the  expansion  of  the  digital  capacity. 
·         To  drive  engagement  through  our  social  channels,  increasing  our  reach.
·         Maintaining;  completing  and  ensuring  relevant  documents  are  accurate  and  kept  up  to  date  in  addition  to  supporting  the  Call  Centre  Tele-sales  Team  (outbound  calls)  when  required  in  relation  to  specific  sales  /marketing  activities


Qualifications, Skills and Experience: 
·         The applicant must hold a Diploma  in  Commerce,  Economics,  Microfinance,  Development  Economics,  Development  studies,  Business  studies,  Accounting  and  Finance,  Marketing,  Financial  Services,  International  Business,  Business  Computing,  Business  Statistics,  Entrepreneurship  &  Small  Business  Management,  Social  Sciences,  SWASA,  Education,  Mass.Com,  Leisure  and  Hospitality  Management,  Procurement  &  Chain  Supply  Management,  Procurement  &  Logistics  Management,  Human  Resource  Management,    or  in  any  other  relevant  /  related  field Management  or  in  any  other  relevant  /  related  field. 
·         Candidates  should  also  have  2  principle  passes  at  A’  Level  and  credit  passes  in  English  and  Mathematics  at  O’  Level. 
·         A  minimum  of  one  year's  experience  in  Customer  service  and  handling  a  digital  Call  Centre.
·         Should  be  willing  to  work  in  any  part  of  the  country. 
·         Should  have  a  passion  for  customer  care  and  be  ready  to  deliver  exceptional  customer  service.
·         Should  have  a  strong  personality  and  dynamism  with  an  ability  to  delight  customers  and  execute  processes  with  speed.
·         Should  be  computer  literate,  highly  motivated,  innovative  and  a  self-starter. 
·         Should  also  have  proven  analytical,  interpersonal  and  communication  skills.


Competencies  
·         Emotional  intelligence,  Oral  Communication
·         Written  communication,  Reporting
·         Inter  personal  skills,  Business  acumen
·         Customer  awareness,  Cross-selling
·         Understanding  of  digital  marketing

·         Age: Below 30  years 

How to Apply:
All suitably qualified and interested candidates are encouraged to apply online by following the procedure;

  • Click Here
  • Create an Account
  • Fill in your personal information and upload your Curriculum Vitae (CV), including all your scanned academic credentials, 3 letters of recommendation from each of the referees and a passport photo.
  • Submit online i.e. no hardcopy deliveries will be accepted

Deadline: 27th September 2019

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline




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