Several Credit Officer (Kupsabin, Gishu and Atesot) Job Opportunities – SolarNow

Job Title:        Credit Officer – (Kupsabin, Gishu and Atesot) (Several Job Opportunities)

Organization: SolarNow

Duty Station: Kampala, Uganda

Reports to: Credit Team Leader

About SolarNow:

To tackle this, SolarNow sells quality solar products and suitable appliances ranging from small household systems capable of powering a lights, radio, phone, TV and/or fridge to much larger systems suitable for offices, schools and machinery. Increasingly SolarNow is also catering to the needs of off-grid farmers by providing irrigation solutions and other agricultural appliances. SolarNow provides credit and service that allows customers to spread payments over 24 months and receive service for 5 years. The company has over 1,000 employees and a network of 50 branches in Uganda and 15 branches in Western Kenya. There are concrete plans to expand within and beyond these territories.

Job Summary:  The Credit Officer will manage a portfolio of clients for a branch, several branches or specific client profiles ensuring our services are delivered to protect the client from financial issues, incorrect products or bad services, maintaining a healthy credit portfolio supporting in creating happy clients and in financially sustainable SolarNow.

Key Duties: 

Delivering a Client Centric Service

  • Follow company policies to protect clients from over-finance, incorrect sizing and service cases by assessing, monitoring and visiting clients to ensure easy repayments for the client, highlighting cases of negligence.
  • Maintain awareness of client portfolio – confirm issue with the client (by verification of CSO visits), enabling insights for delayed payment to prevent future default and protect client from potential repossessions.

Maintaining a Healthy Portfolio

  • Ensure all documentation is provided by clients and reviewed appropriately for correct assessments, with verbal and physical verification after installation.
  • Ensure that repayment is made, working with all CSOs, Clients and Service officers; protecting clients from losing their systems to repossession, mainly due to preventive measures including verification of resolution for service cases. In cases delaying more than 30 days you actively visit to take action on the client not paying through recovery.
  • [Officer and Senior Officer – actively support Junior Officers to understand the requirements of assessment, monitoring and verification of clients.]

Key Responsibilities: 

Before the installation (Awareness, Selection, and Acquisition):

  • You do a good credit assessment ensuring that it is within policy and both client and company are protected from loss or fraud. You ensure the client understands the process and support in ensuring smooth working of the process

After the installation (Monitoring, Service, Upgrade, Referral):

  • Ensure clients do timely payments through calls and /or physical visits
  • You support the client when there is a technical problem through ensuring reporting of the problem and updates on progress.
  • When the client cannot or has not paid the installment on time, you find out what caused the delinquency and what can be done to help the client.
  • You proactively share findings and solutions with peers and company.
  • You confirm if and when the client is ready to upgrade and support clients through the upgrade process

After the Installation (Delinquent client management)

  • You may join a specialist team that has the resources and time to handle cases that are potentially hard to solve, the team will be referred to as the recovery team.
  • Your personal and team aim will be to limit write offs by offering good solutions and support to clients and branches where the relationship is degrading
  • You will work with your fellow colleagues and direct supervisor to solves cases with clients and provide feedback internally for process improvements. In worst cases, you and the direct manager will prepare a legal case against a client or other parties, then hand this over to the Legal Team.
  • At all times you will aim to put safety first, always taking into account personal safety.

Qualifications, Skills and Experience: 

  • The ideal candidate for the Solarnow Credit Officer job placement must hold a Bachelor’s degree in Microfinance, Business, accounting or related field of studies;
  • At least two years’ experience in microfinance, accounting or related field
  • Proven track record of success in sales, credit and marketing.
  • Excellent communication skills and people management skills.
  • Listening and interpersonal skills are key to this position.
  • Ability to interact effectively with clients and other internal departments is required.
  • Keen attention to detail and the ability to work as part of a team is required.
  • Confident, driven and a self-starter.
  • Highly motivated and passionate about work.
  • Excellent interpersonal skills with the ability to work well in a team.

Compensation and benefits: Salary and benefits are competitive, commensurate with experience.

How to Apply: 

All suitably qualified and interested candidates are encouraged to send their applications to the Human Resource Manager, SolarNow Uganda Services via e-mail to recruitmentug@solarnow.eu with their updated CVs (no other documents). Please use the following subject: Application for Credit Officer – “Your Name”.

recruitmentug@solarnow.eu

NB: SolarNow will review applications based on a first come first serve basis and might close the vacancy ahead of schedule should a suitable candidate haven been found.

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