Senior Officer – Accountability US Non-profit Jobs – Catholic Relief Services (CRS)

Officer – Accountability

Organization: Catholic
Relief Services (CRS)

Duty Station: 

Reports to: Risk
and Compliance Manager

About US:

Catholic Relief
Services (CRS) is an international non-profit organization which implements the
commitment of the Bishops of the United States to assist the poor and
vulnerable overseas. Our Catholic identity is at the heart of our mission and
operations. We welcome as a part of our staff and as partners people of all
faiths and secular traditions who share our values and our commitment to
serving those in need.

Job Summary:  The Senior Officer – Accountability will
manage the country program accountability system. They will be expected to
manage, and sort feedback received from beneficiaries and stakeholders through
the CP’s digital case management platform as well as manage the CP toll-free
line. They will ensure projects are upholding the CP’s accountability
commitments as well as support where necessary.

Key Duties and Responsibilities: 

Act as a
triage for all community and stakeholder feedback for the CP.

Help CRS
staff to document and respond to all community feedback received.

collaboration with programming and MEAL staff, review and refine accountability
practices on a periodic basis and address any gaps or challenges that arise.

systems that will ensure response protection and MEAL systems meet donor MEAL

coordination with Program Managers, and using CRS’ MPP, develop training and
refresher modules that ensure that all participants have an in-depth understanding
of accountability and are equipped to apply it in their working lives.

orientation curriculum on accountability for new staff in CRS.

projects in establishing a sustainable Feedback/Complaints Response Mechanism
(FRM) in each project site which ensures all beneficiaries can make
confidential complaints and be confident in response processes.

coordination with program staff and in consultation with program participants,
design FRM that all beneficiaries can safely access. The FRM could be used to
promote accountability to beneficiaries of CRS behavior against the CRS’ values
as well as HAP standards. 

complaints received and response (follow up) processes through CRS’ digital
case management system.

projects to adapt and improve their FRM based on monitoring of its

confidentiality, analyze patterns and trends in complaints to help CRS improve
its programming

Qualifications, Skills and Experience:

ideal candidate for the Catholic Relief Services (CRS) Senior Officer –
Accountability job should hold a Degree in social work, social sciences,
international development, humanities or other relevant discipline.

years of experience working with NGOs.

care or service past working experience is desirable.

in facilitation especially in the use of different approaches and techniques
that can encourage participation, dialogue and community engagement.

background experience working in compliance, accountability and feedback and
complaints management is highly desirable.

skills in English and at least 2 widely-used Ugandan local languages are
required. Any additional language useful in the programming areas would be an

of Catholic Social Teaching concepts or willingness to learn.

ICT skills and computer literacy.

using PowerBI and other data visualization tools is highly desirable.

Personal Skills

integrity and willingness to conduct her/himself transparently

Able to
professionally manage sensitive information

analytical skills with focus on detail

technical writing skills

facilitation, training, mentoring, and coaching skills

resourceful and results-oriented

leadership skills and ability to build and motivate diverse and talented teams.

sensitivity, patience and flexibility

personal accountability and drive to serve others

dissemination skills, ability to understand, explain and contextualize

Able to
prioritize work, multi-task and meet deadlines

Able to
analyze problems and design solutions at strategic and functional levels.

to work effectively under pressure

travel to field offices in Yumbe, Kiryandongo, Kyangwali, and Moroto.

in oral and written English with ability to write technical reports required

Agency-Wide Competencies (for all CRS staff): These are rooted in the mission, values, and
principles of CRS and used by each staff member to fulfill his or her
responsibilities and to achieve the desired results.

  • Serves with Integrity
  • Models Stewardship
  • Cultivates Constructive Relationships
  • Promotes Learning

How to Apply:

All candidates
should Email a cover letter and CV only to Large
files and/or scans of documents will lead to rejection of your application, in
the subject line of the email, copy and paste – SENIOROFFICERACCOUNTABILITY

All applications
that do not contain this exact subject line will be rejected and not read.

Deadline: 4th October 2019 by 5:00pm

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