Premier Relationship Manager Employment Opportunity – ABSA Group (Formerly Barclays Bank UK)

Job Title:      Premier Relationship Manager

Organisation: ABSA
Group (Formerly Barclays Bank UK)

Duty Station: Kampala,

Reports to: Premier
Branch Manager

About US:

Absa Group Limited,
formerly Barclays Africa Group Limited, and originally Amalgamated Banks of
South Africa, is an African based financial services group, offering personal
and business banking, credit cards, corporate and investment banking, wealth
and investment management as well as bancassurance. It is the majority
shareholder of 11 banks spanning Botswana, Ghana, Kenya, Mauritius, Mozambique,
Seychelles, South Africa, Tanzania (two entities), Uganda and Zambia, with a
further two representative offices in Namibia and Nigeria. It also has an
international office in London, which opened in September 2018.

Job Summary: The Premier Relationship Manager will build and grow relationships with
Barclays Premier customers, and growing the customer base through targeted
sales efforts and the delivery of impeccable service.

Key Duties and Responsibilities: 

Technical Experience and Capability


  • Achieve agreed sales targets for new
    accounts, assets and liabilities, through a proactive calling programme to
    a base of up to 250 clients.
  • Conduct a detailed needs analysis for
    all existing and potential customers to determine their products needs.
    The product suite includes all Premier life products in addition to
    offshore banking and investments.
  • Carry out financial planning for
    customers in order to play a pro-active role in increasing their wealth.
  • Create customer proposals based on the
    needs analysis and follow through the sales process.
  • Manage own calling programme, including
    identifying names to call on in a particular month and setting up the
  • On a monthly basis, compile a report on
    the calling programme for the month and personal sales progress against
    the targets as agreed. Present the report to the Head of Premier banking

Market Knowledge and Innovation

Relationship Building: -25%

  • Manage and grow existing banking
    relationship with top 40 customers in the Premier proposition to increase
    BBU share of wallet.
  • Establish new banking relationships with
    high net worth customers who may include senior management of different
    corporate companies, local political figures and well-known business
  • When interacting with customers,
    identify potential opportunities to present the bank’s Premier Life
    offering and ensure that leads are passed on to the Premier Life team.
  • Continuously monitor the utilization of
    credit facilities and investment avenues. Identify and resolve
    under-utilization by contacting customers to determine the reasons and
    escalating issues if any.
  • Conduct regular customer visits in order
    to build long-term relationships.

Strategy and Business Planning

Customer Service: 15%

  • Keenly monitor operational delivery of
    customer requirements, summarise systemic failures and raise to the Head
    of Premier banking for further follow-up at CMC level where necessary.
  • Log and create written responses to customer
  • Obtain summaries of complaints and
    complaint trend analysis from the Service Manager on a monthly basis.
    Follow up with selected customers to determine if their complaints were
    handled satisfactorily.

Risk, Governance and Regulatory

Rigour and Risk Requirements-15%

  • Conduct risk analysis on the portfolio
    of customers including financial statements and their current product set
    held with Barclays Bank.
  • Submit proposals to Retail Risk for new
    loan applications including motivating interest rates based on the risk
    profile at the time.
  • Check and signoff  each new account
    application, loan document, Barclaycard application and bank account
    mandate change. Premier Relationship Managers are held personally
    accountable for accuracy and quality of these and supporting documents
    that they complete and submit.
  • Follow the Retail end to end account
    opening ensuring new accounts are authorised and KYC compliant. Escalate
    any items that exceed the agreed service level time lines or where there
    are unresolved KYC requirements, to management in Operations.
  • Comply with general Barclays operational
    risk & rigour requirements e.g. Health & Safety standards and
    security of premises, KYC and anti-money laundering regulations.

Qualifications, Skills and Experience:

  • The ideal candidate for the ABSA
    Group (Formerly Barclays Bank UK) Premier Relationship Manager job
    opportunity should preferably hold a Finance-related degree
  • A minimum of three years’ experience as
    an account manager in a large financial institution
  • In-depth knowledge of the full Barclays
    Retail product set, including international banking.
  • Understanding of Barclays Retail
    strategy, operating structure and interface with other functions
  • Good understanding of Risk and Credit
    policies and procedures
  • Detailed working knowledge of KYC and
    AML requirements and processes
  • An understanding of people policies and
  • Up to date knowledge of competitor and
    market activity in local area
  • Proven networking and social skills
  • Coaching and training skills
  • Business Management/Financial Management
  • Proven sales ability
  • Strong negotiation and influencing
  • Excellent communication skills –
    written, oral and presentation
  • Good time management skills
  • Strong planning & organization
  • Good PC skills
  • Good numeric & analytical skills
  • Proven team working skills
  • Fraud prevention skills
  • Excellent listening skills


How to Apply:

All candidates who
wish to join the ABSA Group in the aforementioned capacity should apply online
at the link below.


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