Customer Service Jobs – KYC Operations Officer – ABSA Group (Formerly Barclays Bank UK)

Job Title:       KYC Operations Officer

Organisation: ABSA
Group (Formerly Barclays Bank UK)

Duty Station: Kampala,

Reports to:
Head of Account Opening

About US:

Absa Group Limited,
formerly Barclays Africa Group Limited, and originally Amalgamated Banks of
South Africa, is an African based financial services group, offering personal
and business banking, credit cards, corporate and investment banking, wealth
and investment management as well as bancassurance. It is the majority
shareholder of 11 banks spanning Botswana, Ghana, Kenya, Mauritius, Mozambique,
Seychelles, South Africa, Tanzania (two entities), Uganda and Zambia, with a
further two representative offices in Namibia and Nigeria. It also has an
international office in London, which opened in September 2018.

Job Summary:   The KYC Operations Officer is a member of the Liabilities
Operations team, providing key support in the account opening process in
checking of all accounts opened for KYC compliance. This role will include but
not be limited to:

  • Reviewing of all new accounts opened
    (personal, Local Business & Corporate) to ensure 100% KYC Compliance
  • Provision of management information on
    the KYC performance.
  • Capturing of data in the system from
    time to time as assigned

Key Duties and Responsibilities: 

Operational Management – 60%

  • Review all account opening application
    forms including dispensation forms scanned into SYBRIN Imaging and
    Workflow and compare with physical mandates to confirm consistency and
    compliance as per requirements for the different customer types. Review
    information captured in BOC  system and confirm correctness.
  • Carry out checks on accounts sampled for
    the Compliance monthly review on KAMLS for new to bank accounts as
  • Make appropriate account amendments or
    updates on customers’ accounts as required by the business from time to
    time as may be required in regard to the monthly new to bank testing by
  • On a daily basis, provide MI to line
    manager for accounts checked and their fate giving details of errors found
  • Provide any support required during
    audit and in UAT procedures.

Customer Service and Controls – 40%

  • Actively monitor and respond to and
    resolve queries / issues raised to the BBU KYC Contact Centre as assigned
    from time to time
  • Participate in all branch trainings,
    road shows and preparation of training packs to be shared with branches to
    improve knowledge and skill as organized by the Liabilities Operations
  • Maintain the service level agreement
    (SLA) between the Liabilities Operations team and branches / centres.
  • Carry out all snap checks  as
    assigned by team manager or other members of management
  • Carry out RCA reviews as assigned

Key Performance Indicators

  • Turn Around Time (TAT)
  • Volumes processed per day
  • SLAs

Qualifications, Skills and Experience:

  • The ideal candidate for the ABSA
    Group (Formerly Barclays Bank UK) KYC Operations Officer job should
    hold a University Degree or its equivalent
  • At least two years of working experience
    in a busy operations environment
  • Strong communication skills.
  • Strong interpersonal, team working and
    relationship skills.
  • Good numeric skills.
  • Quality conscious.
  • Keyboarding / PC skills.
  • Attention to detail
  • Time management skills
  • Excellent knowledge of KYC and related
  • Good computer application skills (MS
    Word, Excel & Outlook

How to Apply:

All candidates who
wish to join the ABSA Group in the aforementioned capacity should apply online
at the link below.


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