Customer Relations – Social Media Lead Job Placement – Tugende

Job Title:    Customer Relations – Social Media Lead

Organization: Tugende 

Duty Station: Kampala,

Reports to: Chief of

About Tugende:

Tugende is a technology-enabled asset finance company with a social
mission. We provide an affordable path to ownership of income-generating assets
for proven entrepreneurs. Our primary product is a lease to own motorcycle
financing package which includes training, life and health insurance, and
active support. Tugende currently serves tens of thousands of clients in Uganda
and we are preparing to extend our offering into Kenya.

With a market for motorcycle taxis of over 800,000 drivers in East
Africa alone, Tugende is expanding rapidly in our core product. We are also
building a platform with our staff, branches, data, systems, and deep knowledge
of the informal sector, to expand into other asset financings as successfully
as we have with our current core product.

Job Summary:  The Customer Relations – Social Media Lead has
the overall responsibility to communicate to our clients ownership
opportunities through our Social Media mandated channels. This includes
responding to, optimizing and tracking our clients’ social media activities.

Tugende’s mission is focused on people: “Helping people help
themselves”. As part of the Tugende Customer Relations function, the Social
Medial Lead will have the responsibility to establish a very good understanding
of our clients’ business goals and needs so that they are in the best position
to improve the company’s offering and increase the value provided to customers.

Key Duties and

The job holder will perform the following duties:

Respond to inquiries and comments in Facebook,
Twitter, Whatsapp

Create a regular publishing schedule and promote
content through social advertising following Marketing guidelines

Integrate all marketing channels within Social
Media (SEO, content marketing, email, print and digital marketing)

Manage the executions of social media
advertising campaigns launched by the Marketing team

Social Media content management

Monitor SEO (search engine optimization) traffic

Suggest and implement new features to develop
brand awareness, like promotions and competitions on social media

Assist the marketing department with social
media accounts’ design (e.g. Facebook timeline cover, whatsapp flyers etc.)


The applicant should preferably hold a Diploma
in Business relevant field,

One year of work experience as a Social Media
Executive with a reputable organisation or institute.

Experience with SEO, keyword research and Google

Skills, Knowledge and Abilities

Strong leadership skills,

Solid knowledge of SEO, keyword research and
Google Analytics,

Good computer skills in using G-suit,

Good writing skills in Luganda and English

Good verbal and phone communication skills,

Take ownership and initiative,

Must possess a high level of professionalism and

Ability to speak atleast 2-3 of these main local
languages; Luganda, Lusoga, Runyankole, Gishu, Itesot, Acholi, Langi, Ateso,
Lusoga or Lukonjo.

Key competencies:

Hold values similar to our own: Integrity; –
Empathy, Teamwork, Solutions Oriented and Always growing.

Confidentiality: Able to handle sensitive
information professionally and confidentially

Positive Attitude: main a mindset of “getting
things done” and finding satisfaction in developing sustainable long-term
solutions at all times.

Flexible and resilient: Willingness to travel,
flexible in schedule and work hours, seek direct feedback and see every
challenge as an opportunity to grow.

Computer literate with ability to use MS Office
and Google Suite.

Good customer service skills to deal sensitively
with customers

Job Benefits

Career Trajectory: This is a
role with significant potential to grow as the company and Operations function
grow. The person doing this job can be promoted to Head of Security, with a
possibility of crossing to other operations functions.

Hours and compensation: This
position is for a full-time employee who can take on additional
responsibilities as new tasks and projects come up.

Meaningful Work: Tugende’s work
gives entrepreneurs the tools to earn a living for themselves and their
families. We are changing the face of the boda industry in Uganda, and proving
that young men with little education can take on the responsibility of
financing a significant asset and earning a livable wage. Help be part of this

Great Team: Tugende has a
smart, fun, and growing team of 300+ Employees. We take our work seriously, but
love to joke and have fun. We regularly have fully-paid, voluntary team
outings, as well as fun parties for our clients. Our headquarters are in
Kampala, and we also have offices in Eastern and Western Uganda.

How to Apply:

All candidates should apply online at the link below.

Click Here

Deadline: 20th September

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