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Job Title:    Senior Field Intelligence
Officer (5 Job Opportunities)

Organization: Tugende 

Duty Station: Hoima,
Lira, Mubende, Soroti Uganda

Reports to: Branch
Leader

About Tugende:

Tugende is a
technology-enabled asset finance company with a social mission. We provide an
affordable path to ownership of income-generating assets for proven
entrepreneurs. Our primary product is a lease to own motorcycle financing
package which includes training, life and health insurance, and active support.
Tugende currently serves tens of thousands of clients in Uganda and we are
preparing to extend our offering into Kenya.

With a market for
motorcycle taxis of over 800,000 drivers in East Africa alone, Tugende is
expanding rapidly in our core product. We are also building a platform with our
staff, branches, data, systems, and deep knowledge of the informal sector, to
expand into other asset financings as successfully as we have with our current
core product.

About this Role: This position will play an integral role in the operations of Tugende.
The Senior Field Intelligence Officer will serve as the main point of contact
between Tugende and clients who have any motorcycle security issues. The goal
is to help Tugende in maintaining excellent working conditions by keeping our
assets and our customers safe and problem-free.

The position
involves creating a secure work environment for our staff and customers. As a
Senior Field Intelligence Officer, you will be responsible for minimizing
theft, vandalism and any other suspicious or criminal behaviour, working
closely with relevant law enforcement authorities. You will also be a key point
of contact for customers who have security challenges, Respect, customer
dignity and professionalism are key attributes for this job.

Key Duties and Responsibilities: 

Operations support

·        
Ensure
all client security issues are dealt with integrity and in a timely manner.

·        
Support
the field team in coordinating Collection and Recovery operations

·        
Ensure
all field operations conducted by the Field Officers are managed effectively,
with safety & care

·        
Coordinate
all security-related measures for Tugende, including making reports and
follow-ups with police and other relevant authorities

·        
Maintain
proper record keeping and timely reporting on any security and safety threats
to the company

·        
Ensure
safe custody of all company property/assets at all times

·        
Advise
the company on all security-related matters both internally and externally as
well as participate in taking corrective/preventive actions on such matters

·        
Supervise
the day and night time security guards

Qualifications, Skills and Experience: 

·        
The
applicant should preferably hold a diploma in any business-related field from a
reputable institution of learning

·        
Relevant
training in security from a recognised institution

·        
Two
years’ work experience as a Security Officer in a reputable organisation.

·        
Good
customer experience and ability to deal with difficult clients

Skills, knowledge & abilities:

·        
Strong
problem-solving skills

·        
Ability
to quickly analyze information and make informed decisions

·        
Good
risk assessment skills

·        
Ability
to build strong professional networks

·        
Ability
to work under pressure with minimum supervision

·        
Strong
emotional intelligence

·        
Motorcycle
riding proficiency with the willingness to quickly develop into expert status

·        
Proficiency
in multiple local languages will be an added advantage

·        
Computer
literate with the ability to use MS Office and Google Suite

·        
Good
communication and interpersonal skills

Key Competencies:

·        
Hold
values similar to our own: Integrity, Empathy, Teamwork, Solutions Oriented and
Always growing.

·        
Confidentiality:
Able to handle sensitive information professionally and confidentially

·        
Positive
Attitude: maintain a mindset of “getting things done” and finding satisfaction
in developing sustainable long-term solutions at all times

·        
Flexible
and resilient: Willingness to travel, flexible in schedule and work hours, seek
direct feedback and see every challenge as an opportunity to grow.

Job Benefits

·        
Career
Trajectory: This is a role with
significant potential to grow as the company and Operations function grow. The
person doing this job can be promoted to Head of Security, with a possibility
of crossing to other operations functions.

·        
Hours
and compensation: This position
is for a full-time employee who can take on additional responsibilities as new
tasks and projects come up.

·        
Meaningful
Work: Tugende’s work gives
entrepreneurs the tools to earn a living for themselves and their families. We
are changing the face of the boda industry in Uganda, and proving that young
men with little education can take on the responsibility of financing a
significant asset and earning a livable wage. Help be part of this movement!

·        
Great
Team: Tugende has a smart, fun,
and growing team of 270+ Employees. We take our work seriously, but love to
joke and have fun. We regularly have fully-paid, voluntary team outings, as
well as fun parties for our clients. Our headquarters are in Kampala, and we
also have offices in Eastern and Western Uganda.

How to Apply:

All candidates
should apply online at the link below.

Click
Here

Deadline: 8^th September 2019

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