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Job Title:    Senior Field Officers (27 Job Placements)

Organization: Tugende  

Duty Station: Lira,
Gulu, Mubende, Mityana, Wakiso, Hoima, Mbarara, Masaka, Mbale, Iganga, Jinja,
Mukono, Wobulenzi, Bukoto and Rubaga, Uganda

Reports to: Branch
Leader

About Tugende:

Tugende is a
technology-enabled asset finance company with a social mission. We provide an
affordable path to ownership of income-generating assets for proven
entrepreneurs. Our primary product is a lease to own motorcycle financing
package which includes training, life and health insurance, and active support.
Tugende currently serves tens of thousands of clients in Uganda and we are
preparing to extend our offering into Kenya.

With a market for
motorcycle taxis of over 800,000 drivers in East Africa alone, Tugende is
expanding rapidly in our core product. We are also building a platform with our
staff, branches, data, systems, and deep knowledge of the informal sector, to
expand into other asset financings as successfully as we have with our current
core product.

About this Role: We are looking for competent and motivated Senior Field Officers that can
work with little direction to serve as the main point of contact between
Tugende and its clients.

Tugende’s mission is
focused on people: “Helping people help themselves”. As a Senior Field Officer,
you will be responsible for client’s lease approval process, from the initial
class to final lease payment and loss recovery. The Senior Field Officer’s
day-to-day responsibilities include conducting Tugende field operations e.g.
vetting, loss recovery, managing collections, and responding to client needs.

Key Duties and Responsibilities: 

The job holder will
perform the following duties:

Client vetting and
Management

·        
Recruit
new applicants: Identify capable clients for Tugende hire-purchase
arrangements.

·        
Register
applicants: Meet with applicants to obtain information on them and answer their
questions about the application process.

·        
Vet
applicants: Conduct field visits (at applicant’s stage and home) while paired
with another Field Officer.

·        
Analyze
the strength of completed applications: Analyze applicants’ financial status,
creditworthiness and outstanding leases to determine applicant qualification.

·        
Approve/Reject
applicants: Evaluate applicant’s creditworthiness in line with the existing guidelines

·        
Review
lease agreements to ensure that they are complete and accurate according to the
Tugende Policies.

·        
Help
deliver Motorcycles to new clients. Ensure that clients understand the key
terms and conditions of Tugende, as well as the warranty and maintenance
requirements, before handing over the Motorcycles.

Manage client needs
and portfolio performance

·        
Collections:
Manage a portfolio of clients. Regularly follow up on client repayments (on
phone and in person), understand any repayment and work challenges, give
recommendations or escalate problem cases where necessary. Ensure client data
is accurately captured in the lease management system in a timely manner

·        
Customer
service: Listen and attend to customer comments and inquiries, give
recommendations or escalate problem cases where necessary.

·        
Office
work: Be able to help with office work including signing contracts with
clients, transferring titles for Motorcycles and processing passenger service
vehicle licenses (PSVs).

·        
Office
maintenance: Help keep office clean, manage motorcycle traffic outside office,
and coordinate clients during applicant classes.

·        
Coordinate
with local authorities: Engage them as required to facilitate field operations.

Qualifications:

·        
The
applicant should hold a Bachelor’s degree in in a business-related field from a
recognised institution of learning.

·        
Two
years’ field based experience working with a busy institution or organisation
such as a microfinance or busy credit related business

·        
Motorcycle
riding ability is an added advantage and will be a requirement once on the job

Skills, knowledge & abilities:

·        
Highly
self-motivated and able to demonstrate a drive for results with a professional
approach from a team

·        
Excellent
communication, presentation skills and professionally presentable

·        
Exhibit
a passion for customers, and provide excellent customer service and empathy for
our customers

·        
Ability
to work under pressure in a fast paced environment and willing to work in rural
areas in different regions of Uganda

·        
Adopt
and champion the values that Tugende stands for: Integrity, Empathy, Teamwork,
Solutions-Oriented and Always growing

·        
Ability
and willingness to learn to ride a motorcycle to conduct fieldwork

·        
Computer
literate with ability to comfortably use MS Office.

·        
High
level of professionalism and integrity, with good moral character

·        
Ability
to work under minimum supervision with resilience and a “can do’’ attitude

·        
Fluent
in key local languages for the region applied

Job Benefits

• Career Trajectory:
  This is a role with significant potential to grow as the company and
  Operations function grow. The person doing this job can be promoted to
  Head of Security, with a possibility of crossing to other operations
  functions.
• Hours and compensation: This position is for a full-time employee who can take on
  additional responsibilities as new tasks and projects come up.
• Meaningful Work:
  Tugende’s work gives entrepreneurs the tools to earn a living for
  themselves and their families. We are changing the face of the boda
  industry in Uganda, and proving that young men with little education can
  take on the responsibility of financing a significant asset and earning a
  livable wage. Help be part of this movement!
• Great Team:
  Tugende has a smart, fun, and growing team of 270+ Employees. We take our
  work seriously, but love to joke and have fun. We regularly have
  fully-paid, voluntary team outings, as well as fun parties for our
  clients. Our headquarters are in Kampala, and we also have offices in
  Eastern and Western Uganda.

How to Apply:

All candidates
should apply online at the link below.

Click
Here

Deadline: 8^th September 2019

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