Fresher Admin Certificate World Bank Jobs - Receptionist

Job Title:     Receptionist   (Fresher Certificate Jobs) Organization:  World Bank Group (WBG) Duty Station:  Kampala, Uganda Repo...

Several Fresher Emirates Group Jobs - Customer Sales & Service Agents

Organisation: Emirates Group
Duty Station:  Kampala, Uganda

About US:
The Emirates Group is a Dubai-based international aviation holding company headquartered in Garhoud, Dubai, United Arab Emirates, near Dubai International Airport. The Emirates Group comprises dnata, an aviation services company providing ground handling services at 78 airports, and Emirates Airline, the largest airline in the Middle East. Emirates Airlines flies to over 150 destinations across 6 continents, operating a fleet of over 250 wide-bodied aircraft.

Job Summary:  The Customer Sales & Service Agent will ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. 

Key Duties and Responsibilities: 
  • Ensure quality standards are achieved for all customer interactions.
  • Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
  • The Emirates Group Customer Sales & Service Agent will actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
  • The Emirates Group Customer Sales & Service Agent will support Travel Agents by assisting them with their general enquiries.
  • Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.
  • Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.
  • Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales. (Reservations and Ticketing Offices only).
  • Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received.

Qualifications, Skills and Experience: 
  • The applicant for the Emirates Group Customer Sales & Service Agent job must have at least two years of experience in the airline / trade industry.
  • Previous experience in Amadeus and/or Galileo.
  • Excellent knowledge of Reservations and Ticketing activities.
  • PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.
  • Excellent customer service, telephone and interpersonal skills and a pleasant, outgoing personality.
  • Standard Fares and ticketing courses, Skywards and MARS reservations systems preferred.
  • Fluent spoken and written English.

NB: Please note that you must have the right to live and work in Uganda. The company will not assist with visas and work permits.

How to Apply:
All suitably qualified and interested candidates should apply by visiting the Emirates Group e-recruitment portal at the link below.

Deadline: 1st September 2019

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