Head of Warehouse Employment Opportunity – Jumia

Job Title:      Head
of Warehouse

Organization: Jumia

Duty Station: Kampala,

About US:

Jumia is the leading
pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to improve
the quality of everyday life in Africa by leveraging technology to deliver
innovative, convenient and affordable online services to consumers, while
helping businesses grow as they use our platform to reach and serve consumers.

Key Duties and Responsibilities: 

  • Manage the warehouse operations and
    teams, including Inbound, Inventory, Order Processing, and Aftersales
  • Create SLAs, processes and KPI’s for
    evaluating and improving performance
  • Use order life analysis to monitor
    end-to-end warehouse process and improve operational efficiency
  • Set up new and continuously improve
    existing warehouse operations processes
  • Design dashboards to easily identify
    bottleneck areas of the operational processes
  • Oversee daily reporting on
    Incidents/Change/Problem tickets and SLA status
  • Monitor the queues closely to identify
    anomalies and thus improve customer satisfaction
  • Ensure the timely scan at all the legs
    and updating in systems for movement as transferable unit
  • Liaise with the technical teams as well
    as the local teams on all matters related to warehousing systems
  • Controlling against losses and damages
    from inventory by way of daily cycle counts and processes to prevent
    potential incidences
  • Controlling Out-of-Stock incidents
    arising within inventory

Qualifications, Skills and Experience: 

  • The ideal candidate for the Jumia Head
    of Warehouse job should hold a Degree in the fields of logistics, business
    administration, engineering or other relevant field
  • Proven experience in warehousing and/or
  • Experience in Project Management.
  • Previous experience in e-commerce
    operations is a plus
  • Analytical mindset able to leverage data
    to make business decisions. Highly proficient in use of MS Office
    especially Excel. SQL skills a plus
  • Team player, able to build trust with
    people quickly and resolve conflicts when needed
  • Proactive and has a passion to be
    hands-on on the field

How to Apply:

All interested and
qualified candidates who wish to join Jumia should apply by visiting the web
link below.


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