Demand Manager Employment Opportunity – MTN-Uganda

Title:            Demand Manager

Organisation: MTN-Uganda

Duty Station: Kampala,

Reports to: Senior
Manager Client Relations & Delivery

About US:

MTN-Uganda is the
leading telecommunications Company in Uganda, providing payphone, fixed lines,
fax/data, internet and mobile services.

Job Summary:  The Demand Manager will articulate business
ideas; suggestions and problems in technology terms and develop business cases
to convert them into deliverable solutions

Key Duties and Responsibilities: 

  • Quality products development solutions
  • Completeness, accuracy and efficiency of
    defined processes and procedures
  • Adherence to approved operating
    standards and methodologies
  • Efficient delivery of solutions in line
    with defined of SLAs
  • Quality and comprehensiveness of reports
  • Post implementation project review and
    audit results
  • Customer Satisfaction
  • Vendor Management
  • Coach and mentor direct reports to
    ensure staff motivation is high
  • Ensure performance and compliance obligations
    the procurement division are met
  • Direct and monitor work of subordinates
  • Ensure the team is led; motivated and
    rewarded to achieve key performance areas
  • Identify staff training and development
    needs and implements necessary actions
  • Participate in cross functional teams
  • Recruit staff for appointments
  • Set goals and objectives for direct
    reports, monitor progress and maintain motivation
  • Set up appropriate structure to meet
    departmental management objectives
  • Apply market research in an optimal way
    to continually improve processes and procedures
  • Communicate research results and
    recommendations to the relevant areas of the business to build a
    competitive advantage
  • Continually improve existing processes
    and procedures  to enhance
    effectiveness, efficiency and performance
  • Provide innovative solutions to ensure
    that functionality and business improvement is delivered on time according
    to best practice
  • Recommend creative and innovative
    solutions to enhance sales channel area’s performance
  • Review business process and system
    performance in assigned projects and find creative ways to enhance this
    performance or     perform the
    functions in a different way

Qualifications, Skills and Experience:

  • The ideal candidate for the MTN
    Uganda Demand Manager job placement should hold a Bachelor’s Degree (preferably
    IT/ Science / Commercial)
  • Project management certification
  • Five years of relevant experience
  • Three years of project management

Knowledge &

  • Investment Portfolio Management
  • Business risk management
  • Business value chain
  • Communication planning and management
  • Corporate governance
  • ITIL
  • Project prioritization & management
  • Telecommunications business management
  • Relationship management
  • Systems analysis
  • Demand and supply
  • Financial acumen
  • Legislation
  • Problem solving
  • Project budgeting
  • Reporting
  • Resource allocation and management
  • Service level agreement management
  • Ability to work on multiple tasks,   often with conflicting objectives and
    competing deadlines
  • Analytical skills
  • Business acumen – understanding of   the business as a whole
  • Change management skills
  • Communication skills
  • Conflict management skills
  • Facilitation skills
  • Feedback skills
  • Flexibility – the ability to adapt   and change in the light of changing
    circumstances / new information
  • Negotiation skills
  • Quality management skills
  • Relationship skills – to build   relationships to facilitate efficient
  • Strong “can-do “attitude combined   with an ability to use minimum
    resources to get maximum outputs
  • Systems thinking – understanding
    the   “big picture”
  • Time management, specifically the   ability to prioritize

NB: Please
note that presentation of false academic documents and certification will lead
to criminal prosecution.

How to Apply:

All suitably
qualified and interested candidates should email their Job Applications with
detailed CVs, certified copies of academic certificates (originals are to be
presented at the interview) to Please use this
format in the Subject Line i.e. Demand Manager – Surname First Name-current

Deadline: 8th August 2019

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