Debt Recovery Officer Jobs – UGAFODE Microfinance Limited (MDI)

Job Title:  Debt Recovery Officer

Organisation: UGAFODE
Microfinance Limited (MDI)

Duty Station: Kampala, Uganda

Reports to: Debt Recovery Supervisor

About US:

UGAFODE Microfinance
Limited (MDI) is a registered financial institution in Uganda and is adherent
to the Central Bank’s regulations and guidelines and was founded in 1994 to
provide quality microfinance services.

Job Summary:  The Debt Recovery Officer shall be responsible
for proactive management of borrowing accounts showing early signs of
deteriorating trends, and non-performing accounts in order to turnaround such
accounts, improve optimal performance and minimize financial loss to the

Key Duties and Responsibilities: 

Arrears notices: On daily basis calls/issues arrears notices and follows up on
clients that have not settled their monthly obligations to improve portfolio
quality and avoid financial losses to the institution.

repayment plans: Discusses debt repayment plans with defaulting clients and
recommends to management; accounts that would require restructuring
accordingly, so as to enhance loan portfolio quality.

support on loan balances: Supports branches by responding to queries regarding
loan account balances raised by customers for effective communication and
customer service and ensures all client files are up-to-date with necessary
communications, correspondences and file notes to ease the debt recovery
procedures whenever may arise.

management: Responds to customer queries regarding the status of their loan
accounts including reconciliations in case their accounts have irregularities.

backup: Checks for security perfection for the accounts that are NPA or are
showing signs of deterioration, forwards to legal department to ensure a smooth
and quick foreclosure process and should security not be perfected forward to
Legal for immediate perfection.

& Reporting: Ensures timely capturing of cash flows in the system for
proper IFRS reporting to minimize provisioning and compliance.

release of Collateral: Processes the releasure of securities for accounts/loans
that have been paid off and forwards to Head of Credit for recommendation to
maximize profit for the institution.

quality: Ensures quality of respective allotted portfolio by conducting daily
monitoring and reviews of delinquent account records to determine which
customers must be contacted for collection of overdue accounts and providing
regular support.

Qualifications, Skills and Experience: 

ideal candidate for the UGAFODE Microfinance Limited (MDI) Debt Recovery
Officer job must hold a Bachelor’s degree in Economics, Statistics, Commerce,
Business Administration or equivalent.

Two years experience as credit officer or credit
administration or in debt recovery.

Any past
experience working in a call centre from a Financial Institution is added

making skills and results oriented personality

levels of integrity, responsibility and confidentiality.

and Financial analysis skills

to negotiate

standards of performance and Control of Quality

building skills (Initiative, decision making, dispute resolution, good customer
service, very good negotiation skills).

understanding of the legal framework

understanding of the UGAFODE (MDI) credit policies & procedures

knowledge and understanding of relevant banking (i.e. MDI Act/IFRS guidelines)
and regulations on asset quality/credit legislation

How to Apply:

If you believe you
meet the requirements as stated, submit an application letter together with an
up-to-date CV to our email: Please indicate the job
title you are applying for in the Email Subject Line. Your applications should
be addressed to the Head of Human Resources

Deadline: 29th August 2019

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