Customer Service Jobs – Reservations & Ticketing Agents – Qatar Airways

Job Title:     Reservations
& Ticketing Agent

Organisation: Qatar
Airways (QA)

Duty Station: Entebbe,

Job Ref: QR21916

About Qatar Airways:

Qatar Airways is the
state-owned flag carrier of Qatar and it’s headquartered in the Qatar Airways
Tower in Doha. The airline
operates a hub-and-spoke network, linking over 150 international destinations
across Africa, Central Asia, Europe, Far East, South Asia, Middle East, North
America, South America and Oceania from its base at Hamad International
Airport, using a fleet of more than 180 aircraft. Qatar Airways Group employs
more than 40,000 people, of whom 24,000 work directly for Qatar Airways. The
carrier has been a member of the Oneworld alliance since October 2013, the
first Gulf carrier to sign with one of the three airline alliances.

Job Summary:  The Reservations & Ticketing Agent will
provide full service-oriented professional reservations and ticketing service
to all Qatar Airways customers and travel businesses either through telephone
calls or in person meeting in order to achieve optimal customer satisfaction
and achieve budget revenue targets.

Key Duties and Responsibilities: 

  • Makes and confirms reservations for
  • Arranges Reservations and routing for
    using timetable, airlines manuals, reference guides and tariff book and
    proper issuance of ATB for all types of ticketing transactions
  • Assist mishandled passengers such as
    NOREC/DNB to reduce passenger complaints
  • Issue tickets quoting correct fare to
    reduce passenger complaints and debit notes
  • Advise of changes in flight plan or to
    cancel passenger reservations
  • Advise load control personnel and other
    stations of changes in passenger itinerary to control space and ensure
    utilization of seating capacity on flights.
  • Initiate and promote QR product to
    generate the revenue
  • Record and process reservations made by
    phone/fax/e-mail; action telex messages and authorities.
  • Handle helpdesk-assist travel agents
    with seat confirmations: upgrade/downgrade proposals
  • Issuance of MCO’s and refunds’ process
    lost tickets and time barred tickets
  • Plans route and computes ticket cost,
    using schedules, rate books and computer
  • Telephones customer or travel agents to
    advise of changes with travel conveyance or to confirm reservations, as
    well as alternate available options
  • Answer inquires made by travel agencies
    or transportation firms, such as airlines, bus companies, railroad
    companies, and steamship lines

Qualifications, Skills and Experience: 

  • The ideal candidate for the Qatar
    Airways Reservations & Ticketing Agent job should hold a Trade or
    Vocational Qualification
  • Completion of the IATA Amadeus
    Certificate is an advantage. 
  • At least three years of job-related
  • Excellent communication skills, thorough
    knowledge of fare construction and ticketing 
  • Ability to work under pressure with
    minimal supervision in a high-pressure environment.
  • Fluent (written and spoken) in English

How to Apply:

All applicants who
wish to join Qatar Airways in the aforementioned capacity are encouraged to
apply online by clicking on the link below. You will be required to attach an
updated Resume / CV, copy of passport, copy of highest educational certificate
and recent full length color photo


Deadline: 21st August 2019

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