2 Fresher UN Business Support Assistant (Community Engagement & Complaints Management) Jobs – United Nations World Food Programme (WFP)

Support Assistant (Community Engagement & Complaints Management (2 Job

Organization: United
Nations World Food Programme (WFP)

Duty Station: Mbarara,

Reports to:
Head of Unit or Procurement Officer

Grade: SC4

About US:

The UN World Food
Programme (WFP) is the United Nations frontline agency against world hunger. It
is the largest and longest serving humanitarian agency in Uganda. Currently WFP
focuses on three priority areas: Saving lives in Emergencies; Building
Resilience through Predictable Safety Nets; Improving Nutrition &
Mother-and Child Health; and Supporting Small Holder Farmers to Access Markets.
WFP has operations in various parts of the Country.

Job Summary:  The Business Support Assistant (Community
Engagement & Complaints Management) will support the teams in community
engagement, partnerships and complaints handling while engaging with
communities and partners. The incumbent will deliver standard business support
processes for a specific professional area of work, to facilitate effective
service delivery. 

Key Duties and Responsibilities: Under direct supervision of the Programme
Policy Officer – Team Leader, the Business Support Assistant-Community
Engagement and Complaints Management will perform the following duties but not
limited to:

  • Quickly respond to complaints and
    queries raised and escalate them where appropriate to management, to
    provide timely and accurate feedback to the persons of concern (PoCs).
  • Analyze, categorize and consolidate
    information about complaints received and issues raised Interact with
    relevant units within WFP, partners and government to follow up on
  • Provide regular updates on complaints
    and feedback from PoCs and share with the Team Leader to share with Area
    Office; focal persons, management, and key partners.
  • Lead in community engagement and
    communication for development among PoCs and partners.
  • Support in identifying issues arising
    from/needs of external parties; cooperating partners and other key
    partners and respond appropriately and escalate to management as
  • Contribute to strengthening of
    partnerships at the Satellite Office level by ensuring WFP is represented
    in community engagements organized partners (in addition to the WFP
  • Take responsibility for the maintenance
    of set standard systems and files, to ensure information is accurate and
    readily available for the function.
  • Work closely with a variety of
    individuals in community engagement, taking on feedback where appropriate
    to assist in business support delivery for staff.
  • Manage and keep updated a Complaint
    & Feedback Mechanism (CFM) Focal Points Network. Send weekly status
    reports on complaints received and feedback given;
  • Support processing and managing routine
    administrative in various functional areas, to contribute to the effective
    and timely management of resources
  • Co-ordinate with Senior Communications
    Associate and Programme Associate on weekly community engagement plans and
    make travel arrangements for the teams in liaison with the admin unit.
  • Perform any other duties assigned.

Qualifications, Skills and Experience:

  • The ideal candidate for the United
    Nations UN World Food Programme (WFP) Business Support Assistant
    (Community Engagement & Complaints Management) job placement should a Bachelor’s
    degree in Social Work and Social Administration, Social Sciences,
    Development Studies, Education, Rural development or any other related
    field, obtained from a recognized institution.
  • Two years of working experience in a
    Field setting with experience in Partner, Community and Beneficiary
  • Highly proficient in the use of office
    equipment and computer software packages, such as Microsoft Word.
  • Knowledge of work routines and methods
    to complete processes under minimal supervision.
  • The jobholder uses tact and courtesy to
    give and receive information to a wide range of individuals.
  • Ability to attend to complaints, track
    them, escalate where needed and give feedback to the satisfaction of the
  • Has contributed to implementation of
  • Has observed or assisted with policy
  • Languages: Fluency in both oral and written English;
    Sound knowledge of regional local dialects is very desirable

NB: Female
applicants and qualified applicants from Uganda with Ugandan Nationality are
especially encouraged to apply

How to Apply:

All candidates who
desire to join the United Nations World Food Programme are encouraged to submit
their applications online at the link below.


Deadline: 13th August 2019

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